Service Advisor

FMG Repair Services Limited; Leicester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Extra day off for birthday

Life insurance

Vehicle leasing

Pension

Benefits app

Well-being services

Financial wellbeing app

Discounts

Career progression

Job summary

FMG Repair Services Limited in Leicester is seeking a Customer Service Advisor to act as the face of our Bodyshop, managing bookings, paperwork, and customer communications. You will prepare job cards, files, and progress reports, while coordinating courtesy cars and handling payments with attention to banking and security.

The successful candidate will have prior customer-facing experience, strong IT/admin skills, and hold a full UK/EU driving licence.

Qualifications

• Experience in a customer-facing role.
• Strong IT and admin skills.
• Professional appearance and customer-focused attitude.
• Valid full UK/EU driving licence.

Responsibilities

• Book customer cars in for repair/attention.
• Prepare job cards and files; maintain filing system.
• Provide vehicle progress reports on request.
• Arrange and allocate courtesy cars for customers.
• Collect payments and manage banking and security.

Skills

Customer service

IT/Admin skills

Education

Full UK/EU driving licence

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Reference: SEP20260756

Expiry date: 2026-10-05 08:34:00.000

Location: Leicester

Benefits: A superb range of exclusive colleague benefits and discounts

Hours: 45 hours per week, Monday-Friday 07:30-17:00, Saturday mornings on rota basis

As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for repair/attention, prepare job cards and files as necessary, maintain an efficient and effective filing system for associated paperwork, you will also need to be able to provide vehicle progress reports when requested by the customer, arrange and allocate courtesy cars for customers, collect payment from the customer, pay particular attention to banking and security arrangements.

You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. It’s an amazing team!

About You

As a Customer Service Advisor we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you had previous experience in a customer facing role, with strong IT/Admin skills. You will need to have a full UK/EU Driving Licence.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.