Service Advisor

Sammons Recruitment Ltd; Hindhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading automotive business as a Service Advisor where you will be the first point of contact for customers. You will ensure exceptional customer service by managing bookings, liaising with technicians, and providing clear estimates. The role offers a supportive team environment and opportunities for growth, making it ideal for an experienced professional with a passion for the motor trade.

Benefits

Competitive Salary plus Commission

Workplace Pension

Free Onsite Parking

Company Away Days

Qualifications

• Previous experience as a Service Advisor in the automotive industry is essential.
• Strong customer service and communication skills.
• Ability to learn new systems quickly.

Responsibilities

• Act as the main point of contact between the workshop and the customer.
• Schedule appointments and coordinate with technicians.
• Manage service documentation and customer records.

Skills

Customer service

Communication

Organisational skills

Time management

IT skills

Job description

Our client is a well-established and highly respected automotive business, currently seeking an experienced Service Advisor to join their dynamic and customer-focused team.

As a Service Advisor, you will be the first point of contact for customers and will be responsible for delivering exceptional customer service, managing bookings, and liaising with both customers and technicians to ensure a seamless service experience.

What's in it for you?

• Join a reputable and customer-focused automotive business
• Work within a supportive team environment
• Competitive Salary plus Commission
• Workplace Pension
• Free Onsite Parking
• Company Away Days

Key Responsibilities:

• Act as the main point of contact between the workshop and the customer
• Schedule appointments and coordinate with technicians to ensure timely service delivery
• Provide accurate estimates and explain work required to customers clearly
• Manage service documentation and customer records
• Maintain high levels of customer satisfaction through proactive communication and problem-solving
• Upsell additional services when appropriate, ensuring the customer receives full value from their visit

About You:

• Previous experience as a Service Advisor in the automotive industry is essential
• Strong customer service and communication skills
• Excellent organisational and time-management abilities
• Confident working in a fast-paced environment and managing multiple tasks
• Strong IT skills with the ability to learn new systems quickly
• A passion for the motor trade and commitment to delivering high standards of service

How to Apply:

If this seems like the perfect next step in your career, submit your CV today or contact us for more details.

If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.