Service Advisor

Porsche Retail Group Ltd; Greater London; On-site; GBP 36,000 - 42,000; Full time

Job summary

An established industry player is seeking an experienced Service Advisor to enhance customer experiences in their West London Centre. This role is pivotal in driving sales and fostering long-term relationships with customers. You'll leverage your technical knowledge and communication skills to provide exceptional service, ensuring customer satisfaction while managing vehicle repairs efficiently. Join a forward-thinking company that values innovation and excellence in the automotive industry, and be part of a team dedicated to delivering the highest quality service to Porsche customers.

Benefits

Basic Salary of £36,000 per annum

Monthly bonus up to 35% of salary

Option of a VW Group Vehicle at preferential leasing rate

33 days holiday plus bank holidays

Fixed hours - no shift patterns

Dedicated mental health champions

Employee representative body

Preferential rates on products and services

Life Assurance

DC Pension Scheme

Qualifications

• Experience in a dealership with automotive systems and repair processes.
• Strong communication skills to convey information effectively.

Responsibilities

• Determine services needed by listening to customer descriptions and conducting inspections.
• Discuss Porsche products and services, upselling when appropriate.

Skills

Customer Service

Technical Knowledge of Automotive Systems

Communication Skills

Sales Skills

Education

Experience in Dealership Environment

Job description

Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our West London Centre. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.

Please note that to apply for this role you must have experience from within a dealership environment.

As a Service Advisor, you are fundamental to the customer experience and overall performance of the Dealership. Combining your technical knowledge with strong communication to enhance the overall service experience, drive sales, and foster long-term customer relationships.

Responsibilities:

• Determining services needed by listening to the customer's description of their vehicle’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate
• Discussing all Porsche’s products and services, identifying and selling value added services and accessories
• Raising orders for parts identified to repair the vehicle or as requested
• Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
• Invoicing customers and taking payment
• Meeting ‘walk in’ customers and booking them an appointment as required
• Aiding with bookings centre during peak periods

Minimum Attributes:

• Dealership experience with an understanding of automotive systems and repair processes
• Ability to clearly convey information to customers and team members
• Strong focus on meeting customer needs and ensuring satisfaction
• Worked in a fast-paced environment
• Confidence to upsell services and products when appropriate

Benefits:

• Basic Salary of £36,000 per annum
• Monthly bonus, up to 35% of salary per year
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday per year plus bank holidays, with extra days for long service
• Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. Our Centres are catalysts of innovation and embody the values of freedom, respect and tolerance.

To fulfil this mission, PRG is devoted to celebrating our diverse voices and cultivating an environment that reflects the varied communities we touch. This is our commitment, and we invite you to share in this vision.

Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you!