Service Advisor

Hedin Automotive BMW & MINI Group; Greater London; On-site; GBP 35,000 - 53,000; Full time

Job summary

Hedin Automotive BMW & MINI Group is seeking an experienced Service Advisor to enhance the customer experience within its aftersales team. This role involves direct customer interaction, managing service requests, and providing thorough updates throughout the process, ensuring satisfaction and resolution of conflicts. The ideal candidate will be passionate about customer service and possess strong communication and organizational skills.

Benefits

Company car

Market leading benefits

Qualifications

• Proven experience in a Service Team Manager/Service Advisor role.
• Must have a valid clean UK Driving Licence for a minimum of 1 year.
• Excellent administration and organisational skills.

Responsibilities

• Act as the main contact for customers, consulting on vehicle work.
• Provide regular updates on vehicle repairs.
• Ensure completion of service and repair paperwork.

Skills

Customer service

Conflict resolution

Communication

Education

Experience in automotive industry

Job description

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Hedin Automotive BMW & MINI Group provided pay range

This range is provided by Hedin Automotive BMW & MINI Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

SERVICE ADVISOR (AUTOMOTIVE).

Hedin Automotive BMW & MINI is looking for an experienced Service Advisor/Service Team Manager to join its high performing aftersales team. If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.

YOUR ROLE.

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

The main duties include:

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
• Maintaining knowledge of our aftersales products and services
• Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
• Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
• Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer

YOUR PROFILE.

• Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
• Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
• Excellent administration and organisational skill, and good diary management and following up within agreed timeframes.
• Proven experience in a Service Team Manager/Servcie Advisor role, in the automotive industry
• Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

SALARY AND HOURS.

Basic Salary: £35,000 OTE £53,000 per annum with a company car

Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 12.30pm (1 in 3, paid as additional hours)

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page.

Click apply today and take the first step towards a rewarding career in the automotive industry.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Business Development

• Industries

  Motor Vehicle Manufacturing

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