Service Advisor

Lookers; Goldthorn Hill; On-site; GBP 30,000; Full time

Job summary

Lookers Mercedes-Benz of Wolverhampton seeks a dedicated Service Advisor to join its Aftersales Team. The ideal candidate will excel in customer service, manage bookings efficiently, and communicate effectively with customers and technicians. Join a growing team in a state-of-the-art facility, and enjoy comprehensive training and an attractive benefits package.

Benefits

Enhanced holidays that increase with service

Eligibility to join car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health - free 24/7 support

Enhanced paid maternity, paternity, and adoption leave

Qualifications

• Previous experience in a similar automotive role.
• Proven ability to deliver first-class customer service.
• Strong communication skills to explain technical information.

Responsibilities

• Manage customer bookings and advise on warranties.
• Coordinate with the aftersales team for service appointments.
• Maintain accurate customer records and update systems.

Skills

Communication

Customer Service

Teamwork

Tools

Kerridge

ADP

Job description

OTE

Overview

Mercedes Benz of Wolverhampton

44 Hours weekly

£30,000 per annum

Lookers Mercedes Benz of Wolverhampton is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager, Peter Singh.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Wolverhampton is the place to be.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Peter Singh

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warmpersonalityand a real passion for delivering afirst classcustomer experienceeach and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical informationin a way that is clearand concise.Previousexperience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will bea great teamplayer but be able toalsowork independentlyusing your own initiative. We want to hear from you if you have worked in a similar role within the automotive industryandhave a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please [e-mail]

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.