Service Advisor

Jago Consultants; Epsom; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading motor garage in Epsom is seeking a dedicated Service Advisor to join their friendly team. The role involves advising customers on necessary service and repairs, managing job cards, and ensuring excellent customer service. Candidates should have relevant experience in an automotive environment and possess strong communication skills to deliver outstanding service outcomes.

Qualifications

• Experience working as a Service Advisor in a motor garage.
• Full driving license required.

Responsibilities

• Ensure customers are aware of service and repair work in a professional manner.
• Advise on estimated costs and timescales for repairs.
• Produce job cards and update customer records.

Skills

Customer service skills

Strong customer rapport

Upselling

Job description

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Service Advisor needed in the Epsom area of Surrey.

We are working with a Motor Garage in Epsom who are actively looking for a Service Advisor to join there friendly team.

Job Role – Motor Vehicle Service Advisor

Salary / Hours – Monday to Friday plus Saturday morning on a rota

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence
• Driving licence is required

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.