Service Advisor

Lookers; Chelmsford; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking a passionate Service Advisor to join their dynamic Aftersales Team in Chelmsford. This role offers an exciting opportunity to provide top-notch customer service in a fast-paced automotive environment. You will be responsible for managing customer bookings, advising on services, and liaising with the Aftersales department to ensure a seamless experience for customers. With ongoing training and career progression opportunities, this position is perfect for those looking to advance their career in the automotive industry. Join a supportive team that values dedication and hard work, and enjoy a competitive salary along with an industry-leading benefits package.

Benefits

Enhanced holidays

Car scheme eligibility

Critical illness cover

Life Assurance

Smart Health support

Mental Health support

Enhanced parental leave

Company car for some roles

Commission or bonus potential

Qualifications

• Must have experience in a similar role within the automotive industry.
• Excellent communication and customer service skills are essential.

Responsibilities

• Booking MOTs, services, and advising customers on warranty cover.
• Managing customer records and ensuring effective communication.

Skills

Customer Service

Communication Skills

Problem-Solving

Teamwork

Technical Knowledge

Education

Experience in Automotive Industry

Tools

Kerridge

ADP

Job description

OTE

GBP £36,000.00/Yr.

Overview

Chelmsford Volvo
Monday to Friday 8am-5.30pm + 1 in 2 Saturday
Salary: £30,000 + £6,000 bonus
Lookers Chelmsford Volvo are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team. Along with the extensive knowledge and support from Stuart, the aftersales manager and the team, you can look forward to on-going training opportunities that provide you with the right career path and career progression within the Automotive industry.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus:

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.