Service Advisor

Eclipse Recruitment; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading dealership in Cardiff is looking for a Service Advisor to join their successful Aftersales team. This role is integral to customer satisfaction, requiring excellent customer service skills and the ability to manage pressure effectively. The successful candidate will be an ambassador for the company while dealing with service inquiries and upselling various service plans.

Qualifications

• Previous Service Advisor experience within the automotive industry is essential.
• IT literate, with Kerridge knowledge required.
• Must hold a full UK driving licence.

Responsibilities

• Dealing efficiently with customer requirements for service and vehicle repairs.
• Managing the allocation and handover of customer service vehicles.
• Liaising with the workshop team for timely vehicle completion.

Skills

Customer Service

Pressure Handling

Communication

Tools

Kerridge

Job description

Service Advisor
An exciting opportunity has come up to join a fantastic Dealership in Cardiff.

We have the requirement of a Service Advisor to join our successful Aftersales team; this position will play a crucial role in driving our business forward. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service and great motivation.

As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.

This is a busy department, and the role requires someone who can work very well under pressure, whilst offering exceptional customer service.

Duties of the Service Advisor:

• Dealing with customer requirements for service and vehicle repairs efficiently and courteously, to ensure a high standard of customer satisfaction;
• Dealing with all service enquiries;
• Managing the allocation and handover of customer service vehicles;
• Liaising with the workshop team to ensure the timely completion of customer vehicles;
• You will be targeted on your upselling capabilities, making customers aware of the various Service/ Warranty plans, etc on offer; this part of the role will be key to your overall OTE.
• Requirements of the Service Advisor:
• Previous Service Advisor experience within the automotive industry is essential.
• Warranty experience is preferred.
• You must be IT literate, and Kerridge knowledge is required.
• You must hold a full UK driving licence.
• The successful candidate will be required to complete a DBS basic disclosure. Disclosure expenses will be met by the employer.

Hours of work:
8.00 am to 5.30 pm Monday to Friday
8.00 am to 12.30 pm Saturday rota (once a month)

Please apply TODAY - This is an opportunity NOT to be missed.