Service Advisor

Group 1 Automotive; Brighton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Referral bonuses

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is recruiting for a Service Advisor in the UK. You will be the main contact for customers with cars and motorcycles, keeping them informed throughout the service and repair journey.

You will develop comprehensive product knowledge across BMW Cars and BMW Motorcycles and promote additional services based on technician recommendations. A customer-focused, target-driven mindset is valued.

Qualifications

• Excellent communication and ability to engage customers
• Previous experience delivering exceptional customer service
• Ability to identify customer needs and opportunities to upsell products/services
• Excellent organisation and time management, able to work under pressure
• Must hold a valid UK driving licence

Responsibilities

• Keep customers informed and updated on progress of repairs
• Develop product knowledge across BMW Cars and BMW Motorcycles
• Promote additional services based on technician recommendations
• Schedule workshop appointments accurately
• Conduct pre-appointment calls to confirm bookings
• Maintain accurate customer and vehicle records
• Collaborate with Technicians and workshop team for a seamless service experience
• Excellent communication with customers and colleagues
• Engage customers to understand needs and upsell where appropriate
• Experience in a target-driven environment is advantageous
• Interest in automotive or motorcycle industry is beneficial
• Must hold a valid UK driving licence

Skills

Excellent communication

Customer service

Upselling / cross-selling

Organisation & time management

UK driving licence

Job description

• Keep customers informed and updated on the progress of their car or motorcycle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge across both BMW Cars and BMW Motorcycles, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain their vehicles and increasing service revenue
• Schedule workshop appointments efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings and answer any questions
• Maintain accurate customer and vehicle records within our systems
• Work closely with Technicians and the workshop team to ensure customers receive a seamless experience
• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Previous experience delivering exceptional customer service
• Ability to identify customer needs and opportunities to recommend additional products and services
• Excellent organisation and time management skills, with the ability to work under pressure
• Experience working in a target-driven environment would be advantageous
• An interest in the automotive or motorcycle industry would be beneficial
• Must hold a valid UK driving licence

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you'll be the main point of contact for customers with both cars and motorcycles, ensuring they are informed and supported throughout their service and repair journey. As part of a successful, global automotive group, you'll broaden your experience across multiple products and services. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask