Service Advisor

Retail Renault Group UK Ltd.; Bolton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive company is seeking an experienced Service Advisor to join their team in Bolton. The successful candidate will excel in providing exceptional customer service, managing vehicle bookings, and coordinating with technicians. This full-time role offers a competitive salary with bonus potential and excellent career growth in a dynamic environment.

Benefits

25 days annual leave + bank holidays

Pension scheme

Cycle to work scheme

Discounted gym membership

Staff discounts on products and services

Excellent career prospects

Qualifications

• Experience as a dealership service advisor is essential.
• Candidates with specific software experience will be prioritized.
• Candidates must hold a full UK driving licence.

Responsibilities

• Guide customers through vehicle servicing process.
• Advise on costs and arrange for courtesy cars.
• Keep customers informed of vehicle progress.

Skills

Customer Service

Organizational Skills

Communication

Tools

Kerridge

ADP Autoline

Keyloop / CDK Drive

Job description

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Retail Renault Group UK Ltd. provided pay range

This range is provided by Retail Renault Group UK Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Advisor

Bolton, BL3

£30,463 pa + bonus, OTE £34,944 pa

Mon - Fri 8am to 6pm

1-in-3 Saturdays 8:30am to 12:30pm

Renault Bolton seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on the Manchester Road (BL3). Previous dealership service advisor experience is essential for this role.

The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.

Service Advisor

Bolton, BL3

£30,463 pa + bonus, OTE £34,944 pa

Mon - Fri 8am to 6pm

1-in-3 Saturdays 8:30am to 12:30pm

Renault Bolton seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on the Manchester Road (BL3). Previous dealership service advisor experience is essential for this role.

The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.

We are looking for a confident and organised automotive service advisor who is used to delivering a professional experience to customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.

A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or Keyloop / CDK Drive will be prioritised.

Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.

The hours for this role are 8am to 6pm Monday to Friday with one hour for lunch, and 1-in-3 Saturday mornings on rota from 8:30am to 12:30pm.

In return we offer a basic of £30,463 per annum, comprising £29,120 pa for weekday work plus 1-in-3 Saturday mornings paid at time and a half @ £1,343 pa. We also have a monthly Service Advisor bonus scheme, OTE £34,944 pa plus additional commission on Service Plans.

Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, share options, discounted gym membership, cycle to work scheme, staff discounts on products and services, and excellent career prospects within the corporation.

HOW TO APPLY:

Hit "Apply Now" and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV.

No Agencies please.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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