Service Advantage Technical Trainee

Ricoh; Peterborough; On-site; GBP 20,000 - 27,000; Full time

Job summary

Join a leading technology company as a Service Advantage Technical Trainee, offering a competitive salary and career progression. You will provide professional installation and maintenance services while developing your skills in a dynamic tech environment.

Benefits

Company vehicle

Bonus

Pension plan

Additional company benefits

Qualifications

• Desire to work in a technical environment.
• Strong working knowledge across a variety of IT technology.
• Valid UK driving licence is required.

Responsibilities

• Provide installation, maintenance, and repair service on Ricoh-supported equipment.
• Ensure outstanding service through customer-centricity.
• Engage in continuous professional development.

Skills

Problem-Solving

Communication

Technical Knowledge

Decision-Making

Enthusiasm for Continuous Improvement

Education

Formal Training or Qualification in IT

Job description

Change your job, change your workplace, change your future

We are actively building diverse teams and welcome applications from everyone

Role: Service Advantage Technical Trainee
Located: Field Based - East Anglia
Package: Competitive salary with career progression pay increments, company vehicle, bonus, pension plus additional company benefits.

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

• Providing customers with a professional and efficient installation, maintenance, and repair service on an increasingly broad range of equipment and devices that Ricoh support including smart lockers, audio-visual, network devices, servers and routers.
• Embracing the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

You will ideally have

• A desire to work in a technical environment and passion for technology
• Strong working knowledge or formal training or qualification across a variety of IT technology
• Valid UK driving licence
• Proven problem-solving skills
• Ability to communicate well
• Good decision-making ability
• Enthusiastic and desire for continuous improvement

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.