Service Administrator (Clinical) Ref:0022ZD

NHS; Stoke-on-Trent; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading support organization in Stoke-on-Trent is seeking a Service Administrator to provide comprehensive administrative services. The role requires strong communication and organizational skills, with responsibilities including client interaction and data management. The position offers a full-time contract with a salary range of £23,400 - £25,000 per year, along with various employee benefits.

Benefits

28 days annual leave plus bank holidays

Additional day off for your birthday or a special occasion

Enhanced maternity, paternity, and adoption leave

2 days paid volunteer leave annually

Auto-enrollment into our pension scheme

Access to a Blue Light Card for savings

Flexible working and wellbeing resources

Refer a Friend scheme offering a £500 bonus

Qualifications

• Proven experience in administrative support in a busy environment.
• Compassionate, motivated individual with strong relationship-building skills.

Responsibilities

• Provide administration and reception services, including secretarial and data tasks.
• Support clinical administration and contribute to the security and health & safety.

Skills

Communication

Time Management

Teamwork

Organizational Skills

Analytical Skills

Tools

Database Management

Digital Media

Job description

Service Administrator (Clinical) Ref:0022ZD

Our team in Stoke is seeking an experienced Administrator to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, managing a wide range of tasks and supporting various people? If so, this could be the role for you.

Main duties of the job

This position is based at our Stoke Community Drugs and Alcohol service. You will be part of our administrative support team, providing administration and reception services, including secretarial and data tasks. You will also support clinical administration and contribute to the security and health & safety of everyone in the service. As the service is busy, a smooth-running administrative team is crucial. Responsibilities include greeting clients, minuting meetings, maintaining data quality, processing assessments, and providing clinical support.

About us

WithYou provides free, confidential support to over 100,000 people annually across England and Scotland, helping with issues related to drugs, alcohol, and mental health. Our name reflects our mission — a positive place for progression, connection, and expert help. We are passionate about making a difference and would love to hear from individuals committed to supporting people with these challenges.

Job responsibilities

Joining our team means working with clients to find the right path for them, supported by a dedicated team that goes the extra mile.

We operate over 80 services across England and Scotland, offering free, confidential support to more than 100,000 people each year.

Applicants must submit a CV and cover letter explaining their suitability. The closing date is 22nd May 2025, but early applications are encouraged as the role may close sooner due to high volume.

This is a full-time, permanent role with a salary of £23,400 - £25,000 per year, including evening and Saturday shifts on a rota basis.

• 28 days annual leave plus bank holidays
• Additional day off for your birthday or a special occasion
• Enhanced maternity, paternity, and adoption leave
• 2 days paid volunteer leave annually
• Auto-enrollment into our pension scheme
• Access to a Blue Light Card for savings
• Flexible working and wellbeing resources
• Refer a Friend scheme offering a £500 bonus for successful referrals after 6 months

We promote an inclusive culture, valuing diverse backgrounds and experiences, including those with lived experience, disabilities, from racialized communities, LGBTQ+ individuals, all ages, and armed forces veterans.

Additional Support and Inclusion

We offer a guaranteed interview scheme for veterans and candidates with disabilities who meet the essential criteria and are committed to making reasonable adjustments during the process.

Person Specification

Qualifications

• A full job description and person specification are available upon request via [e-mail].

Experience

• We seek a compassionate, motivated individual with strong relationship-building skills.
• Highly organized with excellent communication and time management skills.
• Ability to work collaboratively within a team and maintain high-quality service.
• Passionate about our mission, with a positive, engaging approach.
• Proven experience in administrative support in a busy environment.
• Effective communication with diverse groups.
• Teamwork and collaboration skills.
• Good literacy and numeracy skills.
• Organizational skills to handle changing demands.
• Analytical skills with attention to detail.
• Excellent IT skills, including database management and digital media use.
• Understanding of work-related health & safety issues.
• Flexibility with hours and location as needed.
• Experience in charitable organizations or with our client group is advantageous but not essential.

Disclosure and Barring Service Check

This role requires a DBS check due to the nature of the work and the Rehabilitation of Offenders Act (Exceptions Order) 1975.