Service Administrator

Lookers; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Structured pay scales

Generous annual leave

Enhanced family leave

Techscheme

Job summary

Stoke BMW, part of Lookers, is seeking a highly organised Service Administrator to support the service department’s day-to-day operations. You will assist Service Advisors, manage bookings, prep job cards, and communicate with customers to ensure a first-class service experience.

Hours are 42 per week, Monday to Friday 8:00am–5:00pm, salary £27,000 per annum, permanent full time. We offer structured pay progression, generous annual leave and a broad benefits package.

Responsibilities

• Supporting service advisors
• Assist customers at the drive-thru entrance
• Prep job cards for incoming customers
• Making pre-calls to customers
• Providing excellent customer service
• Creating bookings for customers

Job description

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Stoke BMW

Contract Type: Permanent, full time

Hours: (42) Monday - Friday 8:00am - 5:00pm

Salary: £27,000 per annum

We are looking for a highly organised and dynamic individual to join our team as a Service Administrator at Stoke BMW. This is an excellent opportunity to progress your career whilst also reaping the benefits of working for a leading brand.Our Service Administrators support the day to day running of our service department, by providing high quality administrative support to our Service Advisors in our busy BMW division. They are knowledgeable and capable of working at pace whilst providing a first-class service.

Responsibilities

• Supporting service advisors
• Assist customers at the drive-thru entrance
• Prep job cards for incoming customers
• Making pre-calls to customers
• Providing excellent customer service
• Creating bookings for customers

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life’s most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Noticeso that you understand how we may collect and use your data.