Server/Waiter/Waitress

TN United Kingdom; Greater London; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a vibrant and award-winning hospitality group as a Waiter/Waitress at The Ragged Robin in Godalming. This exciting role offers a unique opportunity to be part of a multi-million-pound refurbishment of a historic pub, set against the picturesque River Wey. With a focus on exceptional food and drink, you'll enjoy a supportive environment that values your contributions. Benefit from bespoke training, generous discounts, and a referral bonus, all while working in a community that is warm and full of life. If you’re passionate about delivering outstanding service, this is the perfect opportunity for you!

Benefits

Bespoke training and development

Employee Assistance Program

Instant pay access

Enhanced Maternity & Paternity leave

Referral Bonus up to £1,500

50% off food at Heartwood Inns

Birthday gift

Discounts on retailers via Reward Gateway

Cycle to Work Scheme

Qualifications

• Great interpersonal skills and a passion for making guests feel special.
• Flexible and reliable with a keen interest in quality food.

Responsibilities

• Deliver excellent service to guests and create a welcoming atmosphere.
• Ensure high standards of food quality and service.

Skills

Interpersonal Skills

Customer Service

Flexibility

Reliability

Job description

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At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We are thrilled to announce our opening in the beautiful town of Godalming in early summer 2025.

Nestled in the charming town of Godalming, the former Manor Inn is transforming into The Ragged Robin, a proud addition to the Heartwood Collection. Currently undergoing a multi-million-pound refurbishment, this historic 18th-century gem is being reimagined as a warm, characterful pub with a cosy yet quirky charm. Set against the stunning backdrop of the River Wey and rolling meadows, The Ragged Robin will feature a 150-cover restaurant & bar offering exceptional food & drink, 100 external covers for al fresco dining in picturesque surroundings, and 19 boutique bedrooms for a stylish countryside retreat.

Recruitment Days are being held at:
Broadwater Pavilion (Guildford Rugby Club) Guildford Rd, Godalming GU7 3DH

(The interviews are at this location and not at The Ragged Robin.)

Come and see us or, to guarantee a spot, apply online and one of our team will be in contact to book and confirm an interview slot on these days.

What we offer:

• Pay is based on the National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship.