Server/Waiter/Waitress

Babu House; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking friendly and efficient Servers/Waiters/Waitresses to join their dynamic team. This role offers a unique opportunity to be part of a vibrant environment that celebrates the rich culture of Bombay. With a focus on well-being, the company provides extensive support, including free meals, flexible shifts, and award-winning training programs. If you have a passion for customer service and a desire to grow within a supportive team, this is the perfect opportunity for you to shine and make a difference in guests' experiences.

Benefits

Free team meals every shift

Access to fitness sessions

Up to 50% off dining

Family events and celebrations

No uniforms - smart casual

Award-winning training programs

Weekly wage advances

Mental health support

Extra holiday for school

In-house cricket tournament

Qualifications

• Minimum 1 year experience in a high-volume restaurant.
• Strong communication skills and ability to manage busy sections.

Responsibilities

• Greet guests with a welcoming smile and provide excellent service.
• Ensure clear communication with the team for smooth operations.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Education

High School Diploma

Job description

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham. Our Permit Rooms can be found in Brighton and Cambridge, with our newest Bar-Cafe opening in Oxford later this year! Plus, we have kitchens across London to ensure our guests can enjoy our food at home!

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, and as a Dishoomwalle you contribute 55 meals per shift!

How we’ll support you

At Dishoom, we genuinely care about supporting you and your well-being (inside and outside of work).

With this, we tend to think about well-being in four different ways:

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• Up to 50% off when dining at Dishoom with friends and family.

Mental & Physical

• All Babus (Managers) are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline - available to you or someone in your household – 24 hours a day, 365 days of the year.
• Free fitness sessions every month (including yoga and spin classes).
• Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord’s.

Social

• We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone’s hard work across the year.

You’ll be invited to our:

• Family Mela (Family summer festival)
• Huge Christmas celebration

Plus, we host regular team events across our cafes.

• Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)!

What to expect:

• Free team meals every shift, plus all the Chai you can drink!
• £19.50- £19.75 per hour inclusive of tronc (based on the last 3-month’s average). We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• A weekly changing rota provided at least 10 days in advance.
• We're an all day dining Bar-Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year!
• The usual number of days holiday a year - paid for, including tronc. Our sites are closed Christmas Day and Boxing Day, and if you have children, we’ll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

We see every team member as valuable and important to ensuring the all-around brilliant experience for our guests. We’re looking for friendly and efficient people to join us as a Server/Waiter/Waitress.

As a Server/Waiter/Waitress:

• Greet our guests day or night with a smile that makes them instantly feel welcomed.
• Transport our guests to Bombay, with awesome knowledge of all of our drinks, bar snacks, curries, sharing plates and well-loved Dishoom dishes.
• You are on point for your guests' experience (whatever the number of tables); you ensure there is clear communication to your team, so that everything runs smoothly and nothing goes a-miss.

So what are we looking for?

• Previous work experience as a Server/Waiter/Waitress - at least 1 year minimum, in a high volume restaurant environment, following detailed steps of service (including Allergen procedures) and managing a busy section.
• A desire to grow - we only promote our Head Waiters from within, plus our award-winning Babu (Manager) Masterclass programme supports our teams with the tools to be our future leaders.

At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.