Server/Waiter/Waitress

Heartwood Inns Ltd; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training

Hospitality Action support

EarlyPay

Maternity & Paternity leave

Referral bonus £1,500

Food discounts (50% off)

Birthday gift

Cycle to Work

Job summary

Heartwood Collection is hiring a Waiter/Waitress to join our team at our cosy pubs and brasseries that feel like home. You will help deliver warm, attentive service and contribute to a welcoming dining experience.

We offer training through the Stepping Stones programme, access to Hospitality Action support, and early pay via EarlyPay. Perks include maternity/paternity leave, a generous referral bonus, food discounts, and cycle-to-work options.

Qualifications

• People person with great interpersonal skills
• Flexible, reliable, and passionate about delivering excellent service
• Interest in great quality food and high standards

Skills

Customer service

Interpersonal skills

Flexible

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

Compensation: Minimum Wage