Server/Waiter/Waitress

Heartwood Inns Ltd; Newbury; Hybrid; GBP 14,000 - 17,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training program

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus up to £1,500

Discounts on Heartwood Inns & Brasser

Birthday gift

Long Service Recognition

Retailer rewards via Reward Gateway

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Waiter/Waitress to join our team. You will welcome guests, take orders, and deliver high-quality service in our cosy pubs and brasseries, contributing to a warm and memorable dining experience.

We offer a National Living Wage + TRONC, bespoke training through Stepping Stones, and staff benefits including discounts and cycle-to-work schemes. This role is ideal for people-oriented individuals who thrive in hospitality.

Qualifications

• Customer-focused with excellent interpersonal skills.
• Able to deliver high standard hospitality and guest experience.
• Reliable, flexible, and enthusiastic team player.

Responsibilities

• Provide friendly, attentive service to guests and ensure satisfaction.
• Assist in delivering a welcoming dining environment and accurate order handling.

Skills

People skills

Customer service

Flexibility

Reliability

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

Compensation: Minimum Wage