Server/Waiter/Waitress

Brasserie Blanc; Cheltenham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a vibrant team as a Waiter/Waitress at a renowned collection of brasseries and pubs. This role offers a fantastic opportunity to engage with guests, providing exceptional service in a warm and welcoming environment. With a commitment to community and seasonal food, you will be part of a dedicated team focused on creating unforgettable moments. Benefit from industry-leading training, flexible hours, and a range of perks including discounts and bonuses. This is your chance to grow within a company that values its people and invests in their development.

Benefits

Employee Assistance Program

Refer a Friend Bonus

50% off food

20% off food with friends and family

10% off company gift cards

Thoughtful birthday gift

Long Service Recognition Awards

Cycle to Work Scheme

Qualifications

• Great interpersonal skills and a vibrant personality.
• Customer-focused with a commitment to providing exceptional guest experiences.

Responsibilities

• Provide exceptional service and create memorable experiences for guests.
• Maintain high standards in front-of-house roles.

Skills

Interpersonal Skills

Customer Focus

Attention to Detail

Team Player

Flexibility

Job description

Waiter / Waitress

We're looking for fun and passionate people to join our fantastic front-of-house team as a Waiter / Waitress.

Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities, serving great fresh, seasonal food. Brasserie Blanc, inspired by Raymond Blanc, and Heartwood Inns (formerly White Brasserie Company) are renowned for being a home-from-home.

Our strength lies in our enduring community of like-minded individuals who are warm and genuine. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.

What We Offer

• Packages based on the National Living Wage, including TRONC*
• Full-time and part-time hours to suit your needs
• Stepping Stones - our industry-leading training and development platform supporting progression
• Employee Assistance Program with Hospitality Action
• Instant access to earned wages through EarlyPay
• Enhanced Maternity & Paternity packages
• Refer a Friend Bonus up to £1500
• 50% off food at any Heartwood Inn or Brasserie Blanc
• 20% off food with friends and family
• 10% off company gift cards
• A thoughtful birthday gift
• Long Service Recognition Awards
• The Pantry – discounts through Reward Gateway
• Cycle to Work Scheme

The Ideal Candidate

• Great interpersonal skills and a vibrant personality
• Flexibility and high standards in front-of-house roles
• Team player and people person
• Attention to detail and impeccable standards
• Customer-focused with a commitment to providing exceptional guest experiences

Our Investment in Your Development

The Heartwood Collection has over 40 locations, including Brasserie Blanc restaurants and Heartwood Inn pubs, many with boutique bedrooms. We aim to grow to 61 sites by 2027, adding up to 500 bedrooms over four years.

This growth presents exciting opportunities for career development through our "Stepping Stones" training program.

Accolades

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• R200 - SRA 3 star rating
• Many more awards

Hourly rate is based on the National Living Wage plus TRONC, calculated from the previous 6 months' site average. The TRONC rate will be confirmed during the interview.