Senior Workplace Engineer

Sword Group; Newcastle upon Tyne; Presencial; GBP 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Flexible working

Pension scheme

Private health and well-being benefits

Employee assistance programme

Discounted cash plan

Resumo da oferta

Sword is seeking a Senior Workplace Engineer to own complex workplace services across managed environments. You will lead device provisioning, Microsoft 365 administration and endpoint management, ensuring secure, compliant configurations and high service quality.

You will mentor engineers, coordinate incidents, and drive improvements in runbooks and standards while maintaining strong customer communication. A background in enterprise IT operations and ITIL or security training is preferred.

Qualificações

• Five+ years in workplace engineering, endpoint support or enterprise IT operations.
• Strong technical knowledge of M365, identity and device management.
• Certification in ITIL or equivalent security training is valuable.
• Experience in a customer-facing managed service environment is important.

Responsabilidades

• Take technical ownership of complex workplace incidents, requests and escalations.
• Lead provisioning and lifecycle activities for corporate devices and enrollment.
• Administer and improve M365, Entra ID, Exchange Online and Teams configurations.
• Configure endpoint compliance, policy deployment and security baselines.
• Lead hybrid meeting-room services including Teams/Zoom Rooms and AV equipment.
• Investigate root causes, document runbooks and drive improvements.
• Coach and mentor Workplace Engineers and communicate clearly to customers.

Conhecimentos

Customer-facing experience

Incident management

Technical coaching

Clear technical communication

Formação académica

ITIL Foundation certification

Ferramentas

Microsoft 365

Intune

Entra ID

Exchange Online

Teams

Zoom

Windows 10/11

macOS

iOS

Jamf

MDM

MAM

Descrição da oferta de emprego

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Sword is looking for an experienced Senior Workplace Engineer to take technical ownership of complex workplace services across our managed customer environments.

This is a senior, hands-on engineering role for someone who understands that workplace technology directly affects how people work. You’ll resolve difficult technical issues, improve the standards behind the service and help other engineers develop stronger technical judgement.

The scope is broad. You’ll work across End User Compute, Microsoft 365, endpoint management, identity integration, device provisioning, email security, collaboration platforms and hybrid meeting room technology.

Take technical ownership of complex workplace incidents, service requests and escalations across endpoints, Microsoft 365, identity, collaboration platforms and meeting-room technology.

What the role looks like:

• Lead corporate device provisioning and lifecycle activity, including device builds, Windows Autopilot deployment, Intune enrolment, rebuilds and customer-specific standards.
• Administer and improve Microsoft 365, Intune, Entra ID, Exchange Online, Teams, Zoom, Windows, macOS, iOS and approved mobile device management platforms.
• Configure and maintain endpoint compliance policies, application deployment, update rings, security baselines, enrolment settings and Conditional Access-related controls.
• Diagnose and resolve secure email issues involving mailbox configuration, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling.
• Lead the configuration, testing and improvement of hybrid meeting-room services, including Teams Rooms, Zoom Rooms, room accounts and audio-visual equipment.
• Investigate recurring service problems, identify root causes, coordinate remediation and convert lessons learned into improved standards, runbooks and knowledge articles.
• Use monitoring, device-management and service data to identify deployment failures, compliance drift, poor user-experience signals and emerging service risks.
• Support workplace service transitions and onboarding by defining support boundaries, monitoring requirements, documentation, technical standards and escalation routes before services enter live operation.
• Coach Workplace Engineers and Junior Workplace Engineers, while providing clear technical communication to customers and internal teams during incidents, changes, deployments and improvement activity.

You’ll have five or more years of experience in workplace engineering, endpoint support, Microsoft 365 administration, managed workplace services or enterprise IT operations.

You should hold relevant technical certifications, or be able to demonstrate equivalent practical experience. Suitable certification areas include Microsoft 365 administration, endpoint management, identity and access, Microsoft Intune, Entra ID, Exchange Online, Teams, Apple device management, Jamf, MDM or MAM. ITIL Foundation or relevant security training would also be valuable.

You’ll need strong practical knowledge of:

• End User Compute, endpoint support, Microsoft 365 administration and managed workplace service delivery.
• Strong technical capability across Microsoft Intune, Entra ID, Windows 10/11, Windows Autopilot, Teams and Exchange Online.
• Experience managing device enrolment, corporate device provisioning, configuration profiles, compliance policies, update controls, security baselines and application deployment.
• Working knowledge of macOS, iOS, Apple Business Manager, Jamf or comparable mobile device management platforms.
• Strong capability in secure email administration, including mailbox management, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling.
• Practical experience supporting Teams Rooms, Zoom Rooms, room accounts, audio-visual equipment and hybrid meeting-room services.
• Ability to lead complex investigations across endpoints, identity, Microsoft 365, applications and collaboration platforms, supported by sound knowledge of MFA, Conditional Access, endpoint protection and patching.
• Ability to apply ITIL-aligned service management practices, maintain reliable technical documentation and runbooks, deliver controlled service improvements and coach less-experienced engineers.

Experience working in a customer-facing managed service or enterprise operational environment is important. You should be comfortable handling escalations, making evidence-based technical decisions and explaining risks or options clearly to engineers, service teams and customer contacts.

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to aCompetitive Salary, here’s what you can expect as part of our benefits package:

Personalised Career Development:We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working:Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package:This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.