Senior Wheelchair Services Operations Lead

Rosscare; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 42,000; Full time

Job summary

Rosscare is seeking a Senior Wheelchair Operations Supervisor to lead the wheelchair services operation in Bedford. You will drive service performance, safety and customer service excellence while supporting service users throughout their journey.

Reporting to the GM / RD, you will manage the Wheelchair Operational Team, plan resources and monitor KPIs to ensure timely assessments, deliveries, and repairs in line with contractual requirements.

Qualifications

• Experience leading operational healthcare or community service teams.
• Experience meeting KPIs and service level targets.
• Ability to plan resources and manage workloads effectively.
• Excellent communication with customers and stakeholders.
• Commitment to customer service excellence and safety.
• Proficient use of operational IT systems.

Responsibilities

• Support the Multi Service Operations Manager in delivering wheelchair services to contract standards.
• Lead day-to-day wheelchair service operations and allocate resources to meet demand.
• Manage teams across wheelchair provision, repair, maintenance and logistics.
• Ensure safe, timely assessments, deliveries, repairs and refurbishments within timescales.
• Monitor performance against KPIs and escalate risks when needed.
• Oversee staffing, rosters and resource planning for service continuity.
• Conduct team briefings, performance reviews and inductions per procedures.
• Support recruitment, training and development within operational teams.

Skills

Leadership

People management

Organisational skills

Communication

Customer service

Problem solving

IT literacy

Full driving licence

Job description

Rosscare is seeking a Senior Wheelchair Operations Supervisor to lead the wheelchair services operation in Bedford. You will drive service performance, safety and customer service excellence while supporting service users throughout their journey.

Reporting to the GM / RD, you will manage the Wheelchair Operational Team, plan resources and monitor KPIs to ensure timely assessments, deliveries, and repairs in line with contractual requirements.