Senior Waiter

The Athenaeum; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious 5-star hotel in London is seeking a passionate Senior Waiter to elevate dining experiences. Join a supportive team that's committed to outstanding service, personal growth, and team collaboration. Enjoy competitive pay, health benefits, and a culture that values your contributions.

Benefits

Competitive salary and service charge

Health, dental, and retirement benefits

Ongoing training and development opportunities

Employee discounts and dining & stay privileges

Qualifications

• Previous experience in restaurant, room service, or bar.
• Proven track record of delivering exceptional service.
• Strong leadership and communication skills.

Responsibilities

• Provide exceptional dining service and guest relations.
• Foster collaboration among F&B team members.
• Upsell menu items to enhance guest experiences.

Skills

Leadership

Communication

Customer Service

Job description

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Are you passionate about delivering exceptional service and leading a team to create unforgettable dining experiences for guests? Do you thrive in a dynamic setting where you can focus on providing personalised service at the highest standard? If so, we have the perfect opportunity for you at The Athenaeum Hotel, a prestigious 5-star hotel in the heart of London.

We’re an award-winning independent, family-owned 5-star hotel dedicating ambition, experience, and passion into delivering an individual service for our guests. Our team is at the heart of everything we achieve – we’re intent on balancing our people, profits, and planet, creating a great place for our teams to work and we’re delighted to have had this recognised nationally again this year as one of the “Best Places to Work” in the Hospitality Industry.

We are seeking a dedicated and experienced Senior Waiter to join our Food & Beverage department. As a Senior Waiter, you be at the forefront of delivering a magical dining experience for our guests, while also supporting junior colleagues. You will oversee various areas within the F&B department, including the Restaurant, Room Service, Bar, and Events, collaborating with your colleagues to deliver 5-star service.

Key Responsibilities:

• Exceptional Service: Provide outstanding service by delivering prompt, friendly, and attentive service to our guests. Maintain a warm and thoughtful attitude towards each guest and take initiative to make their experience ‘extra special’.
• Team Collaboration: Work together as part of the team to foster a culture of collaboration and mutual support. Assist across the F&B department as needed, ensuring seamless coordination of food and beverage service.
• Knowledge and Upselling: Maintain good knowledge of menus, allergens, bar drinks, and F&B promotions. Confidently upsell items to increase company revenue.
• Guest Relations: Recognise, remember, and act on all special requests, allergies, and occasions. Take initiative to solve guest issues and complaints where possible and ensure all guest issues are reported to management as they happen.

Who You Are:

• Experience: Previous experience of working in a food and beverage outlet (Restaurant, Room Service, Bar, Events etc.) with a proven track record of delivering exceptional service.
• Skills: Strong leadership and communication skills with the ability to mentor and motivate junior colleagues. Outgoing and confident personality with excellent communication skills. A flexible and willing attitude.
• Attributes: A people person who is creative, forward-thinking, and able to work independently.

What's in it for you? Exceptional people deserve to be recognised and rewarded, so you can expect an extensive benefits package including:

• Competitive salary and service charge
• Work/life balance
• Health, dental, and retirement benefits
• Wellbeing financial support
• Ongoing training and development opportunities
• Employee discounts and dining & stay privileges
• A supportive and inclusive work culture

What next? If you are truly passionate about delivering the highest standards of service for our guests, and see yourself as part of a diverse, award-winning team who deliver amazing hospitality consistently, then apply now to be our next Senior Waiter.

If you’re looking for the #bestplacetowork, look no further