UX Research Manager - 12 Month FTC

Holland and Barrett; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Holland and Barrett is seeking a UX Research Manager for a 12-month FTC in London. This hybrid role focuses on leading a team of researchers to enhance user experience and develop digital solutions, driving insights and collaboration within the organization.

Benefits

20% bonus on performance

25% discount on products

Colleague Recognition Scheme

Best tech equipment provided

Qualifications

• Proven track record of mentoring and managing a team.
• Expert experience in UX research.
• Delivering cross-functional projects.

Responsibilities

• Lead, coach, and empower a team of UX researchers.
• Drive process improvements for efficiency.
• Build strong relationships with stakeholders.

Skills

UX Research

Team Management

Problem Solving

Commercial Mindset

Understanding of Market Dynamics

Financial Performance

Online E-commerce Background

Job description

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UX Research Manager - 12 Month FTC, London

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Client:

Holland and Barrett

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7ebf1e5944cb

Job Views:

16

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

This is a hybrid role with an expectation to be in the office once or twice a week depending on location

Holland & Barrett is the UK's leading wellness retailer and the largest in Europe. Our purpose is to make health and wellness a way of life for everyone, adding quality years to life. We do this through offering holistic wellness solutions (products, advice and services) that promote preventative health.

With over 150 years of experience in the industry, we are an internationally trusted brand, and our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.

About the role

At Holland & Barrett the customer comes first. UXR team plays a crucial role in understanding our users and developing the right digital solutions for them.

We're hiring a UX Research Manager as a maternity cover to lead our team of researchers. We need a strong leader with a proven track record of managing the team, aligning researchers to business objectives, creating culture of knowledge sharing and a robust research practice.

• Lead, coach, and empower a team of UX researchers that can balance autonomy with collaboration
• Lead on team culture, processes, and documentation, improving the craft and promoting best practices
• Drive process and workflow improvements that will enable the team to work more efficiently and collaborate more effectively with wider teams
• Advance the sharing and synthesis of customer insights across UX and other customer data sources
• Build strong relationships with stakeholders across the wider organization
• Develop improved ways of measuring customer experience outcomes, and design reporting mechanisms to make UX Research success metrics visible for stakeholders
• Manage Research platforms and knowledge repository, and promote knowledge sharing of research within the organisation
• Manage quarterly data analysis feeding into product strategy and design direction
• Actively support the collaboration among researchers and knowledge sharing sessions in the team.

Skills and experience

• Expert Experience in UX Research
• Proven track record of mentoring and managing the team
• Delivering cross functional projects
• Solving complex problems
• Commercial mindset and the ability to spot an opportunity
• Understanding of market dynamics & trends
• Good understanding of financial performance
• Online e-commerce background (nice to have)
• We offer a 20% bonus when we win, so do you
• Learn from the best at H&B you'll have the opportunity to enhance and expand your skills and shape your career
• We want you to produce your best, so we provide you with the best tech equipment
• Stay healthy with a 25% discount on all product ranges to help you live well
• We like to recognise and celebrate our people with our Colleague Recognition Scheme, so your hard work won't go unnoticed

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B