Senior Unified Communications Engineer

bet365; Stoke-on-Trent; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the gambling industry is seeking a Senior Unified Communications Engineer based in Stoke-On-Trent. This role involves managing and supporting UC technologies, ensuring system availability, and collaborating with teams to enhance user experience. Candidates should have experience in Microsoft Exchange and Teams, along with strong problem-solving skills. The position offers hybrid working opportunities.

Qualifications

• Experience as a 3rd line Unified Communications Engineer.
• Experience in designing and implementing solutions.
• Ability to align IT with business objectives.

Responsibilities

• Maintain and manage core UC services with improvements.
• Design and administer collaboration services.
• Participate in system maintenance and support.

Skills

Unified Communications

Microsoft Exchange

Microsoft Teams

Cisco Ironports

MDM Technologies

Strategic Planning

Job description

bet365 Stoke-On-Trent, England, United Kingdom

Senior Unified Communications Engineer

bet365 Stoke-On-Trent, England, United Kingdom

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A Senior Unified Communications Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business.

You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.

You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.

You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.

This role is eligible for the Company’s hybrid working from home policy.

Preferred skills and experience

• Experience working as a 3rd line Unified Communications Engineer.
• Experience in designing, configuring and implementing solutions within an organisation.
• Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
• Skilled in supporting Microsoft Teams.
• Maintaining, supporting and managing Cisco Ironports such as ESA.
• Maintaining, supporting and managing MDM technologies, preferably Workspace One.
• Experience of strategic planning and decision making to align IT with business objectives.
• Ability to understand and deliver tasks and projects to our business standards.
• Ability to work to deadlines with a pragmatic approach to administration, governance and risk.

Main Responsibilities

• Maintaining and managing our core UC services and providing improvements where necessary.
• Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
• Participating in product evaluations, system testing and product lifecycle management.
• Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
• Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
• Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
• Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
• Setting up all UC applications and features, technical designs, standards and process documentation.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Gambling Facilities and Casinos

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