Senior Unified Communications Engineer

ZipRecruiter; Stoke-on-Trent; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Senior Unified Communications Engineer to manage and develop UC technologies. The role involves ensuring service availability, addressing issues, and collaborating with IT teams. The position allows for hybrid working and requires strong documentation and governance skills. Ideal candidates will have extensive experience with Microsoft Exchange, Teams, and Cisco technologies.

Qualifications

• Experience working as a 3rd line Unified Communications Engineer.
• Experience in designing and implementing solutions within an organization.
• Ability to manage UC services and document processes.

Responsibilities

• Manage core UC services and improve them as necessary.
• Collaborate with IT management to administer collaboration services.
• Participate in system testing and lifecycle management.

Skills

Unified Communications Engineer

Microsoft Exchange

Microsoft Teams

Cisco Ironports

MDM technologies

Strategic planning

Documentation skills

Administration governance

Job description

Job Description

Who we are looking for

A Senior Unified Communications Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business.

You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.

You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.

You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.

This role is eligible for the Company’s hybrid working from home policy.

skills and experience

• Experience working as a 3rd line Unified Communications Engineer.
• Experience in designing, configuring and implementing solutions within an organisation.
• Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
• Skilled in supporting Microsoft Teams.
• Maintaining, supporting and managing Cisco Ironports such as ESA.
• Maintaining, supporting and managing MDM technologies, preferably Workspace One.
• Experience of strategic planning and decision making to align IT with business objectives.
• Ability to understand and deliver tasks and projects to our business standards.
• Strong documentation skills.
• Ability to work to deadlines with a pragmatic approach to administration, governance and risk.

Main Responsibilities

• Maintaining and managing our core UC services and providing improvements where necessary.
• Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
• Participating in product evaluations, system testing and product lifecycle management.
• Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
• Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
• Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
• Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
• Setting up all UC applications and features, technical designs, standards and process documentation.

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