Senior Underwriter - Commercial Schemes

Benefact Group plc; Gloucester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Senior Underwriter to join their Gloucester office. In this role, you will deliver exceptional customer service while underwriting a diverse range of commercial schemes. You will collaborate with broker partners, providing guidance on complex risks and ensuring compliance within a regulatory framework. This position offers an exciting opportunity to grow your career within a rapidly expanding organization that values community and personal development. Join a team that prioritizes kindness and ambition, and be part of a purpose-driven business that is committed to making a positive impact.

Benefits

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme up to 24%

25 days annual leave plus bank holidays

Health and wellbeing benefits

Annual personal grant to a charity

Volunteering day per year

Employee Assistance Programme

Full study support for professional qualifications

Access to virtual GP

Enhanced maternity and paternity pay

Qualifications

• 5+ GCSEs including Maths and English or equivalent experience required.
• Qualified Dip CII or commitment to achieve within an agreed timescale.

Responsibilities

• Develop and profitably underwrite new/existing business.
• Provide underwriting support at partner and customer sites.
• Manage individual work to deliver exceptional customer service.

Skills

Customer Service

Commercial Insurance Knowledge

Stakeholder Management

Coaching Skills

IT Skills

Verbal Communication

Education

Minimum of 5 GCSEs including Maths and English

Qualified Dip CII or commitment to achieve

Tools

Underwriting Software

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job ref: 203838

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Senior Underwriter to join our Gloucester office.

The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. The Schemes Department at Ecclesiastical underwrites a broad range of commercial schemes, providing delegated authority to our broker partners. With a risk appetite that is wider than Ecclesiastical’s standard niche offering you could be involved with schemes that cater for property owners, nurseries, holiday homes or even farms.

The successful applicant will be part of the underwriting team. Our broker partners already hold a degree of delegated authority so you will act as a referral point for them on the more complex and unique risks. In a varied role, the underwriting team are also involved with auditing brokers and building relationships for profitable, strong, and long-lasting schemes.

This is a fantastic opportunity to join a rapidly growing and forward-thinking business, giving you a real opportunity to develop your career and be part of a purpose-led organization.

Key responsibilities

• Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy.
• Provide embedded underwriting support at partner and customer sites if required.
• Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service.
• Act as referral point for the team providing coaching and training in an appropriate time frame.
• Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships.
• Act on individual audit results and agreed action plans within agreed deadlines to improve own performance.
• Understand and operate within regulatory framework and identify and escalate any risks to the business.
• Identify complaints, act upon them and resolve in line with company policy.
• Conduct audits and provide feedback, coaching and training as appropriate.
• Provide team manager support as and when required.
• Manage a defined caseload.
• Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD).

Knowledge, skills and experience

• Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent experience.
• Qualified Dip CII or commitment to achieve within an agreed timescale.
• Strong Commercial Insurance Market, Industry and Company knowledge.
• Familiarity with commercial farm underwriting is a plus, but not mandatory.
• A proven track record of delivering exceptional customer service.
• Appropriate IT skills.
• Strong verbal communication skills.
• Experience of acting as a coach within a commercial environment.
• Experience of effective stakeholder management within a commercial environment.

What we offer

• A competitive salary - let's discuss it.
• Hybrid working.
• Group Personal Pension - up to 12% employer contribution.
• Generous annual bonus scheme up to 24%.
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
• A range of health and wellbeing benefits, including private healthcare, income protection and life assurance.
• Up to £400 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

About us

Ecclesiastical Insurance offers insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward-thinking, energetic organization entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26