Senior Transformation Officer

Hull City Council; Hull and East Yorkshire; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Hull City Council is seeking an experienced Senior Transformation Officer to lead and support programmes delivering organisational change and digital transformation. The role focuses on embedding change across people, processes and technology with strong stakeholder engagement.

The post operates within a Corporate Transformation Team in a hybrid model across multiple sites and remote work, with potential to extend beyond the fixed term depending on demand and performance.

Qualifications

• Experience leading change programmes and projects in large organisations.
• Strong stakeholder engagement and communication skills.
• Knowledge of recognised programme management methodologies.

Responsibilities

• Lead and support delivery of change programmes to achieve identified benefits.
• Identify synergies, avoid duplication, and ensure alignment with corporate plans.
• Ensure resources are planned, assigned and monitored to deliver outputs on time.
• Guide senior managers to shape and deliver change and transformation.
• Monitor risks, issues and benefits; escalate as needed and embed changes.

Skills

Change management

Programme management

Stakeholder engagement

Communication

Job description

Job Description Summary

This is a Full Time Fixed Term Position

This post is fixed term until 31 December 2027 to provide additional capacity for the delivery of the Workday programme and wider digital transformation initiatives, pending a review of longer-term demand and resource requirements.

Are you passionate about improving our public services? Are you an experienced change professional looking for your next challenge?

Here at Hull City Council, we have an exciting portfolio of change, driving improvements across our services and we are seeking a change professional to fulfil the role of Senior Transformation Officer managing programmes and projects, improvement initiatives and organisational readiness.

We are looking for an individual who thrives on process improvements and preparing and embedding change initiatives across people, processes and technology. You will have strong stakeholder skills, change management skills aligned with an understanding of opportunities available through digital innovation.

You will be joining a well-established Corporate Transformation Team that operates in a hybrid model providing flexibility across various office locations and remote working.

Whilst this is a fixed term role until December 2027, there may be an opportunity for this to lead to a permanent position.

ROLE AND PURPOSE

• To provide knowledge and expertise to lead and support programme/projects to deliver identified change and improvement.
• To identify synergies, potential duplication or conflicts and ensuring activities are underpinned with recognised programme management methodologies.
• Ensure sufficient resources are available to undertake efficient project delivery and that the necessary resources are identified, planned and allocated to projects ensuring outputs are delivered on time and to the required level of quality. To support and lead project resources from the Corporate Transformation Team and relevant service areas. Support the upskilling of service staff to build capacity and capability in the organisation and support the delivery of change.
• Lead on stakeholder communication and engagement regarding programme outcomes.
• Identify, define and track progress, benefits and outcomes in addition to risks and issues for projects/programmes.
• Work with and guide senior managers to shape and deliver change and transformation.
• Ensure projects comply with monitoring and reporting requirements and that an effective escalation process is in place, to highlight delivery risks and issues to ensure planned contingencies and that mitigating action is agreed.
• Ensure change is embedded and is delivering the improvements expected from the implementation of the programme project.
• To support the provision of quality assurance for programmes/projects.

PRINCIPAL ACCOUNTABILITIES:

1. Strategy -

• To provide project and programme expertise to change programmes and projects.
• To provide project management skills to support service department staff to deliver change programmes and associated benefits.
• To provide advice in service business planning, processes and performance. To identify further improvements to service efficiency making optimum use of technological developments.
• To identify the need for and develop appropriate project documentation.
• Assist in relating change programmes and plans to the needs of service users and the objectives, priorities and targets of agreed local strategies and corporate plans.
• Assist in the development and embedding of appropriate change and improvement methodologies, approaches and techniques across the Council; contributing to the wider development, training and up-skilling of staff.
• Champion change management and project management disciplines and contribute to the development and implementation of processes, structures and tools for individual project managers and programme managers within the council to use.
• Provide programme and project management skills to ensure the effective and efficient delivery of assigned change programmes across the Council.
• Decides most appropriate project management methodology and techniques to use based on nature and needs of assigned projects.
• Maintains a vision of future needs of change delivery. Works holistically sharing expertise that will embed new working practices, ensure changes continue going forward and that a culture of best practice, high performance and innovation is developed.

2. Customer Focus -

• To be customer focused and ensure programmes/projects are utilising customer insight to plan and deliver change.