senior tour specialist

TAG Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical and dental insurance

Enhanced employer pension

Service-based holiday entitlement

Job summary

TAG Group is seeking a Tour Specialist to fulfil bookings and logistics for our smaller tour client accounts, delivering high-quality service with a personalised approach.

You will formulate itineraries within client budgets, handle travel arrangements, create detailed hotel presentations, and support junior team members as needed.

This role offers opportunities to mentor colleagues while upholding TAG Group's standards of excellence across travel management.

Qualifications

• Degree or equivalent experience in travel management.
• 3+ years travel management experience.
• GDS experience (Galileo) and MS Office knowledge.

Responsibilities

• Fulfil all requests for TAG’s smaller tour client accounts.
• Formulate logistical itinerary plans within client budgets and create tour movement sheets.
• Respond to queries and book travel arrangements, keeping all relevant records accurately updated.
• Design and create detailed PowerPoint presentations for artist hotels.
• Action and complete GDS and PNR tasks, and other TAG system tools.
• Assist team members with complex travel itineraries and mentor Tour Assistants and Tour Specialists.

Skills

Travel management

Education

Bachelor's degree or higher

Tools

GDS (Galileo)

MS Office

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

tour specialist Overview:

The Touring team aims to deliver comprehensive and high-quality services to its clients.

The Tour Specialist has responsibility for the fulfilment of TAG’s smaller touring client accounts, managing all tour and travel logistics in accordance with company and client policies. This position ensures the highest possible standards are always delivered with a personalised and individual approach to each client.

TheroleofSeniorTourSpecialisthelps to support and mentor the Tour Assistants andTour Specialists.

Responsibilities & Duties:

Fulfil all requests for TAG’s smaller tour client accounts.

Formulate logistical itinerary plans within client budgets and create tour movement sheets ensuring accuracy and consistency throughout.

Respond to queries and book travel arrangements, keeping all relevant records accurately updated.

Design and create detailed PowerPoint presentations for artist hotels.

Action and complete GDS and PNR tasks, TAG Desktop files, and any other applicable system tools or software implemented at TAG.

Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability.

Assistteam members with complex travel itineraries, ticketing,refundsand reissues.Provide generalassistanceto support and mentor Tour Assistants and Tour Specialists.

Qualifications:

Education to Degree level or higher OR In lieu of education – equivalent combination of education and directly related experience

3+ years travel management experience, preferably in Touring

GDS experience, preferably Galileo

Good working knowledge of Microsoft Office Suite

Experience TAG Perks:

Private medical and dental insurance

Enhanced employer pension contributions

Service-based holiday entitlement