Senior Thermal Field Engineer – Customer Service & Repairs

Vertiv; Southampton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading thermal management company is looking for a Senior Thermal Customer Engineer to manage maintenance and emergency repairs of thermal management products. You will need excellent customer service skills and relevant qualifications in Refrigeration and Air Conditioning. The position involves maintaining strong relationships with clients and ensuring compliance with company policies. A clean driving license is mandatory, and extensive travel is expected, with significant time spent on service calls in the field.

Qualifications

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning required.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling is mandatory.

Responsibilities

• Respond to all assigned service calls professionally.
• Perform work safely per company safety policies.
• Close tasks in Oracle Mobile Field Service daily.

Skills

Excellent computer skills

Excellent customer service skills

Self-starter

Ability to plan and organise

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078 or 2079 in Refrigerant Safe Handling

Job description

A leading thermal management company is looking for a Senior Thermal Customer Engineer to manage maintenance and emergency repairs of thermal management products. You will need excellent customer service skills and relevant qualifications in Refrigeration and Air Conditioning. The position involves maintaining strong relationships with clients and ensuring compliance with company policies. A clean driving license is mandatory, and extensive travel is expected, with significant time spent on service calls in the field.