Senior Technician Application Support – FAS

Alfa Rom Consulting SRL; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks a Senior Technician to support NATO maritime operations. The role involves system administration, hardware/software support, and ensuring system integrity in a multi-national environment. Candidates must have extensive experience with Windows, UNIX/Linux, and C2 systems, alongside strong incident management capabilities.

Qualifications

• Minimum 5 years of experience in administering and deploying applications at server and user levels.
• Experience in customer support environments and large-scale service environments.
• Knowledge of relevant IT hardware and peripherals.

Responsibilities

• Provides support for Flagship handovers in the Standing Naval Forces.
• Responsible for daily system administration of hardware and software.
• Leads troubleshooting efforts on assigned systems.

Skills

Windows

UNIX/Linux

SQL

Incident Management

Problem Management

Maritime C2 Systems

ITIL

Configuration Management

Service Asset Management

ICT

Education

Higher vocational training in relevant discipline

Secondary education with 5+ years experience

Job description

Location: Northwood, United Kingdom.

Period: 836 days (starting on 21 Jul. 2025).

Deadline: 09 Jun. 2025.

Duties/Roles:

• Provides support for Flagship handovers involving nations in the Standing Naval Forces (SNF). This may include deployment to staging locations, working in confined spaces, and lifting heavy weights.
• Installs, configures, and sets-to-work servers on board NATO flagships.
• Responsible for daily system administration of hardware and software of supported systems.
• Executes preventive maintenance plans under senior guidance.
• Prepares, stores, and updates technical and service documentation related to assigned systems.
• Reports Configuration Control data accurately and promptly.
• Provides technical guidance to other technicians regarding hardware and software.
• Leads troubleshooting efforts on assigned systems.
• Assists with system fault resolution for the Centralised Service Desk.
• Provides technical advice to CSU Northwood staff on supported systems.
• Performs beta testing of new software versions and provides feedback to the System Manager.
• Maintains liaison with other technicians and engineers in CSU Northwood.
• Stays updated on relevant technological developments.
• Performs other duties as required.

Skills, Knowledge, and Experience Required:

Mandatory:

• Senior Technician with experience in shore-based system administration for command and control Information Systems supporting Maritime HQ (MARCOM) and NATO flagships, including maritime C2, Air C2, and situational awareness tools.
• Minimum 5 years experience in administering, testing, and deploying applications at server and user levels.
• At least 5 years recent experience with Windows and UNIX applications in large-scale service environments.
• Knowledge of database principles, database administration, and SQL.
• Experience in Incident and Problem Management.
• Experience supporting customer environments.
• Training or experience with Maritime C2 Systems.
• Good knowledge of IT hardware and peripherals like printers and scanners.
• Experience with Configuration Management and Service Asset Management.
• Knowledge of current Windows, UNIX/Linux operating systems, and desktop applications.
• Experience working in international military and civilian environments.
• Understanding of NATO structures, including ACO and ACT.
• ITIL Foundation certification or knowledge.
• Knowledge of mainstream ICT.
• Higher vocational training in a relevant discipline with 3+ years of post-related experience or secondary education with 5+ years of experience.