Senior Technical Support Manager

Baker Hughes Gruppe; Wales; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a world-leading energy technology business as a Senior Technical Support Engineer, where you will leverage your expertise in Downstream Oil and Gas. In this pivotal role, you will provide exceptional technical support to key customers, resolve complex post-sales issues, and mentor junior team members. This innovative firm values your contributions and offers a flexible working environment that promotes work-life balance. Be part of a team that is dedicated to pushing the boundaries of energy technology and making a real difference in the industry.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits

Qualifications

• Bachelor's degree in a relevant technical field is required.
• Experience in technical support with leadership experience is essential.

Responsibilities

• Provide technical support to key customer accounts.
• Resolve post-sales technical customer issues at various levels.
• Mentor junior team members and train sales team on technical aspects.

Skills

Technical Support

Downstream Chemicals

Leadership

Customer Engagement

Problem Solving

Education

Bachelor's degree in a relevant technical field

Job description

Are you an experienced Senior Technical Support Engineer with a background in Downstream Oil and Gas?

Would you like to further develop your career in a world-leading energy technology business?

Join our Downstream Team

As a leader in the Downstream Oil and Gas market space, Baker Hughes offers opportunities to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and shareholders.

Partner with the best

The Senior Technical Support Staff Manager will be responsible for Post Sales support of customer issues. This can include repairs (both returns and field), technical support, or a field service or other service request. Focusing on our downstream products as a subject matter expert, you will visit a variety of customers across our ENSC region.

As a Senior Technical Support Manager, you will be responsible for:

• Providing technical support to key customer accounts as well as supporting the business development team in qualifying and developing new bids.
• Owning the resolution of post-sales technical customer issues. Level 1, 2, 3 Technical Support – Resolving post-sales Technical Issues.
• Working with diverse clients across the ENSC Region, following frameworks to get through the processes.
• Acting as Technical Authority for Downstream Chemicals in the ENSC region, reporting directly to the Service Delivery Technical Manager.
• Mentoring and developing junior team members, whilst training and developing the sales team's technical understanding.

Fuel your passion

To be successful in this role you will:

• Hold a Bachelor's degree from an accredited university or college in a relevant technical field.
• Have a well-developed understanding of Downstream Chemicals and Downstream Oil and Gas products.
• Possess considerable experience working within technical support, ideally with leadership experience.
• Be able to travel frequently to, and have experience with, customers based in Europe, the North Sea, and Caspian regions.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.