Senior Technical Support Manager

Skanska; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction firm is looking for a Senior Technical Support Manager in London. The role involves overseeing operational and capital delivery for healthcare projects, focusing on compliance and risk management. Candidates should have a minimum Level 4 qualification and at least 7 years of operational management experience in building services. Strong problem-solving and data analytics skills are essential, along with MS Office proficiency. The position offers a competitive package and professional development opportunities.

Benefits

Competitive package

Professional development

Opportunity to work on high-impact projects

Qualifications

• Minimum 7 years’ operational management experience in building services FM.
• Proven Safe System of Works experience, managing approved persons on electrical/mechanical systems.
• Solid operational understanding of mechanical and electrical systems.

Responsibilities

• Own and govern Safe System of Works for operational and capital delivery.
• Conduct contract compliance reviews and propose corrective action plans.
• Provide technical support to clients and manage operational risks.

Skills

Problem-solving

Report writing

Data analytics

MS Office proficiency

Education

Level 4 qualification (HNC, City & Guilds or equivalent)

Job description

Description and requirements

Skanska, one of the world’s largest development and construction companies, dates back 135 years and had a 2021 revenue of around £12.5 billion. We have 3,300 experts in the UK alone — could joining us be your next career move?

A properly cleaned, ventilated and heated room makes a real difference to a patient’s wellbeing and recovery.

Skanska’s teams support frontline workers in hospitals across the country. We help to manage and reduce hospital energy use, cutting carbon emissions and reducing waste disposal costs.

Our Global Healthcare Centre of Excellence shares best practice from over 400 projects across the world, to deliver new approaches to our healthcare projects.

Our Building Services team are looking for a Senior Technical Support Manager to join the team on a project in London.

Purpose of the role to enable the activities of the Hard FM operational and capital works delivery teams. Analyse the risk of the sites contractual and legislative compliance, proposing evidence and work methodologies to mitigate any known or foreseen risk. Act as a focal point for all enabling functions and governing bodies to ensure that requirements are not mis-understood or followed without review by the delivery teams. Challenge internally and externally from a point of experience to create bespoke, efficient methodologies that conform to all requirements. Act as support to the client, OPEX, CAPEX teams and the supply chain, ensuring the SGM has capacity to holistically manage and develop the contract.

What you’ll do : Risk & Compliance

• Own and govern the Safe System of Works (SSOW), enabling operations and capital delivery while maintaining H&S governance and compliance.
• Validate and quality‑check compliance evidence from BAU and project teams to ensure it meets legislative and operational requirements.
• Conduct impartial contract compliance reviews and risk analyses, propose corrective action plans and amend planned works based on findings.
• Monitor site management systems for alarms, trends and anomalies and implement condition‑based monitoring and mitigation strategies.
• Liaise with Commercial and the SGM on predicted operational risks to support accurate budget accrual and present cost‑effective alternatives.

Support & Development

• Review and walk through planned / reactive documentation with operatives to ensure understanding, accuracy and alignment with delivery standards.
• Analyse operational asset data to produce site status reports and drive changes to the planned works programme.
• Provide technical subject‑matter support to client, OPEX, CAPEX and the supply chain, contributing to proposals and lifecycle planning.
• Lead technical investigations on high‑risk issues, produce engineers’ reports and recommend remedial strategies.
• Oversee OPEX reporting and the CAPEX lifecycle pipeline, working with Commercial / Procurement to balance best value and operational performance.

People

• Develop and upskill the technical team through bespoke development plans, working with the Operational Manager to close skills gaps.
• Own the site competencies matrix, ensuring staff and subcontractor competencies are documented and accessible.
• Provide informed technical input to staff reviews and appraisals and support succession planning.
• Promote team engagement by recognising success and reinforcing a culture of continuous improvement and professional standards.

What you’ll bring to the role

• Minimum Level 4 qualification (National Certificate, preferably HNC, City & Guilds or equivalent) and indentured apprenticeship.
• Minimum 7 years’ operational management experience in building services FM.
• Proven Safe System of Works experience, including management of approved persons on electrical / mechanical systems.
• Strong problem‑solving track record, report writing and data analytics skills.
• Solid operational understanding of mechanical and electrical systems with specialist bias, and confident MS Office capability.

Location & hours London — contract-specific hours and on‑call duties as required.

What we offer Competitive package, professional development and the chance to work on high‑impact healthcare projects that improve patient environments and reduce carbon impact.