Senior Technical Support Engineer: Automation & Mentorship

Man Group; City Of London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive holiday entitlements

Pension/401k

Life and long-term disability coverage

Group sick pay

Enhanced parental leave

Long-service leave

Private medical coverage

Discounted gym membership options

Pet insurance

Job summary

Man Group in London is seeking a Senior Technical Support Engineer to join the Tech Support team, ensuring the stability, performance and smooth operation of business-critical systems across front and back-office functions.

You will lead root cause analysis, drive process improvements, mentor engineers, and serve as a key escalation point between Tech Support and senior stakeholders, including on-call coverage.

Qualifications

• Proven experience in a fast-paced technical support environment.
• Strong root cause analysis skills and analytical mindset.
• Experience with Windows, macOS, VDI and mobile device management.

Responsibilities

• Provide advanced troubleshooting for Windows, macOS, VDI and mobile devices using SCCM, Jamf and Intune.
• Act as escalation point between Tech Support and 3rd line engineering teams.
• Diagnose and resolve network and connectivity issues.
• Coordinate with SMEs to drive complex issues to resolution.
• Develop and implement processes and automations to improve efficiency.
• Contribute to non-BAU activities and project delivery.
• Mentor and coach engineers within the team.
• Participate in on-call support during weekends and holidays.

Job description

Man Group in London is seeking a Senior Technical Support Engineer to join the Tech Support team, ensuring the stability, performance and smooth operation of business-critical systems across front and back-office functions.

You will lead root cause analysis, drive process improvements, mentor engineers, and serve as a key escalation point between Tech Support and senior stakeholders, including on-call coverage.