Senior Technical Success Manager

New Relic; Boston; Remote; GBP 152,000 - 190,000; Full time

Job summary

New Relic UK Limited is hiring a Senior Technical Success Manager (TSM) to manage technical success and post-sale relationships across a portfolio of customers. You will own adoption, onboarding, and ongoing value realization while partnering with Sales to uncover revenue opportunities.

You will maintain deep customer insight, communicate with Product and Engineering, and travel as needed for field coverage. Fluency in English is required.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience with enterprise customers.
• Strong technical background and sales/customer orientation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

5+ years pre/post sales software

3+ years enterprise customers

Strong technical background

Fluent in English

Education

Bachelor's degree in Engineering/Computer Science or equivalent desirable

Job description

The employer is Clear, but a part is A concern, or three parts are Worth checking or Not known. It describes the role and the employer, not your chances.

This role may map to SOC 2139 (Information technology professionals not elsewhere classified); the match is uncertain, other possible codes: 3556.

New Relic UK Limited holds a Skilled Worker licence with an A rating on our register, last checked 7 November 2026.

The advert says sponsorship is not available: "js, Golang Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD Background in mobile device platforms & architectures (IOS & Android) Bachelor's degree in Engineering/Computer Science or equivalent desirable Please note that visa sponsorship is not available for this position."

Checked 8 Nov 2026. General information about this role, its employer and the published rules, not advice about anyone's situation. Immigration rules change; check GOV.UK. For advice, use a regulated adviser: find one at https://www.gov.uk/find-an-immigration-adviser or a solicitor at https://www.sra.org.uk/consumers/register/.

Evidence for this role

How evidence works Thin evidence

The employer is Clear, but a part is A concern, or three parts are Worth checking or Not known. It describes the role and the employer, not your chances.

Role Worth checking

This role may map to SOC 2139 (Information technology professionals not elsewhere classified); the match is uncertain, other possible codes: 3556.

SOC 2139 · RQF _6_PLUS GOV.UK Pay Not known

The advert does not state a salary.

Employer Clear

New Relic UK Limited holds a Skilled Worker licence with an A rating on our register, last checked 7 November 2026.

Register Advert A concern

The advert says sponsorship is not available: "js, Golang Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD Background in mobile device platforms & architectures (IOS & Android) Bachelor's degree in Engineering/Computer Science or equivalent desirable Please note that visa sponsorship is not available for this position."

Advert

Checked 8 Nov 2026. General information about this role, its employer and the published rules, not advice about anyone's situation. Immigration rules change; check GOV.UK. For advice, use a regulated adviser: find one at https://www.gov.uk/find-an-immigration-adviser or a solicitor at https://www.sra.org.uk/consumers/register/.

They have a licence, but the advert says no sponsorship. Which is right?

Both can be true. They hold a Skilled Worker licence 1 , but this advert says they won’t sponsor this role 2 . Other roles of theirs may differ.

• 1 New Relic UK Limited · employer record
• 2 Senior Technical Success Manager · New Relic · job advert

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications,

Your opportunity

As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.

You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.

What you'll do

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

This role requires

• 5+ years of pre or post sales experience within the software industry
• 3+ years of demonstrated pre or post sales experience working with enterprise customers
• Strong technical background and sales/customer orientation
• A desire to learn new technologies
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• Ability to keep up to date project plans and documentation.
• Fluent in English

Bonus points if you have

• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
• Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
• Background in mobile device platforms & architectures (IOS & Android)
• Bachelor's degree in Engineering/Computer Science or equivalent desirable

Please note that visa sponsorship is not available for this position.

#LI-GK1 #LI-Remote

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Estimated On-Target Earnings Range$203,000—$254,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice athttps://newrelic.com/termsandconditions/applicant-privacy-policy

General information, not advice about your situation

Checks against the published rules. Only the employer decides whether to sponsor a role; for your own case, speak to a regulated adviser. Read the rule on GOV.UK