Senior Technical Service Technologist, Plant-based protein

TN United Kingdom; Manchester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Technical Service Technologist specializing in plant-based proteins. This role involves providing exceptional technical support to customers, driving innovation, and collaborating with cross-functional teams to deliver superior food solutions. The ideal candidate will have a strong background in food technology and a passion for developing innovative products. Join a forward-thinking company that values diversity and fosters a collaborative environment where your expertise can make a significant impact on the food industry.

Qualifications

• Degree or equivalent in Food Technology or Food Engineering.
• Excellent knowledge of plant-based proteins and their functionality.

Responsibilities

• Provide technical support and expertise to customers in food innovation.
• Analyze and resolve complex technical issues related to food processes.

Skills

Technical Service

Food Technology

Plant-based Proteins

Analytical Skills

Communication Skills

Problem Solving

Education

Degree in Food Technology

Degree in Food Engineering

Job description

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Senior Technical Service Technologist, Plant-based protein, Manchester

Client: Ingredion UK Limited

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d12d527d6d28

Job Views: 3

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

LOCATION: Manchester or Hamburg

REPORTS TO: Technical Service Manager Healthful Solutions

REPORTS: None

WORKPLACE TYPE: Hybrid

The Senior Technical Service Technologist - Plant-based proteins is responsible for providing outstanding technical customer experience and driving innovation to create superior, customer-centric solutions. The incumbent is an expert in formulating, applying ingredients, understanding structural & functional relationships, and food processes. As the subject matter expert for plant-based proteins, they actively collaborate with the technical team to share knowledge related to texture and healthful solutions.

Core Responsibilities:

Customer technical support:

• Act as the lead technical contact for assigned customers and key accounts, providing comprehensive technical expertise throughout the innovation process to meet business growth targets.
• Conduct application trials involving formulation and process development or fine tuning, either with customers or at customer sites. Proactively develop ideas and utilize customer feedback to create innovative food solutions.
• Evaluate customer recipes, ingredients, and processes to diagnose problems and recommend solutions based on food technology knowledge.
• Organize and facilitate visits to and from customers at the Ingredion Idea Labs, including planning trials, meetings, and venues. Understand customer needs and collaborate with the business team to deliver solutions.
• Record and share customer activities and project updates in the CRM system.

NPD knowledge sharing & stakeholder collaboration:

• Analyze and resolve complex technical issues, improving or adapting existing techniques.
• Build strong relationships with stakeholders across technical, commercial, and distribution teams to prioritize projects and maximize business return.
• Document technical work centrally and communicate results internally and externally.
• Evaluate customer and competitor portfolios to gain insights and share knowledge.
• Collaborate within an international organization, leveraging global resources for local requirements and participating in cross-functional teams.

Qualified candidate will have:

• A degree or equivalent in Food Technology, Food Engineering, or a relevant discipline.
• Excellent knowledge of proteins, especially plant-based proteins, including functionality, flavors, interactions, and processing.
• Significant experience in Technical Service, NPD, R&D, or Applications in specialty food ingredients.
• A successful track record of delivering product innovations.
• Advanced understanding of equipment and technologies for laboratory and pilot plant trials.
• Ability to travel regionally up to 40% of the time.

Required behaviors and skills:

• Customer-centric approach, building deep relationships and creating value.
• Results-driven, collaborative, innovative, and solution-oriented.
• Foresight to solve complex problems and develop creative solutions.
• Curious, open-minded, courageous, and proactive in understanding customer needs.
• Excellent analytical, monitoring, and communication skills.

Relocation Available: No

We are an equal opportunity employer and value diversity. We do not discriminate based on race, color, religion, age, national origin, gender, gender identity, expression, sexual orientation, pregnancy, marital status, veteran or military status, or disability.