Senior Technical Service & Customer Success Lead

Bango plc; Cambridge; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Private Medical Insurance

Health Cash Plan

25 days holiday a year increasing to 4

Cycle to work

Gym discount

Weekly Pilates & Yoga classes (virtual

Life assurance

Employee Assistance Program

1Password

Chilly’s bottle and coffee cup

Job summary

Bango plc is seeking an experienced Technical Service Manager to act as a trusted technical partner and strategic adviser to our most valued customers. In this role, you will lead the resolution of complex technical issues, champion customer success, and collaborate cross-functionally to drive service excellence, innovation, and continuous improvement.

You will act as the technical voice of the customer within Bango, leveraging your deep technical knowledge, exceptional communication skills, and

Qualifications

• 5+ years in technical service delivery or operations within real-time digital environments.
• Strong incident management, escalation handling, and customer advocacy.
• Excellent English communication and stakeholder engagement across multiple regions.

Responsibilities

• Own major customer engagements and provide end-to-end service leadership.
• Lead high-priority incident resolution with cross-functional teams.
• Advise customers to align Bango services with their objectives.
• Collaborate with Eng, Ops, Product to drive improvements.
• Develop executive reporting on SLA, incidents, and trends.

Job description

Bango plc is seeking an experienced Technical Service Manager to act as a trusted technical partner and strategic adviser to our most valued customers. In this role, you will lead the resolution of complex technical issues, champion customer success, and collaborate cross-functionally to drive service excellence, innovation, and continuous improvement.

You will act as the technical voice of the customer within Bango, leveraging your deep technical knowledge, exceptional communication skills, and