Senior Technical Product Manager - Voice Communications

J.P. Morgan; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global financial services firm is seeking a Product Manager in their Employee Platforms Group. This role involves developing product strategies, managing product life cycles, and ensuring high-quality outcomes that resonate with clients. The ideal candidate will have over 5 years of experience in product management, particularly in technology, and will be instrumental in integrating customer solutions into the product roadmap. Join a dynamic team to make a substantial impact in innovative product offerings.

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Strong understanding of the product development lifecycle.
• Experience in technology product management within an enterprise environment.

Responsibilities

• Develop a product strategy and vision that delivers customer value.
• Manage discovery efforts and market research for product insights.
• Maintain product backlogs supporting the strategic roadmap.

Skills

Product management

Data analytics

Voice recording solutions

Technical design

Agile methodologies

Cloud strategy implementation

Education

5+ years of experience in product management

Tools

JIRA

Confluence

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Employee Platforms Group, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Our Employee Platforms group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a modern, stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develop and maintain product roadmaps, backlogs, and customer-facing SLOs/SLAs.
• Prioritize features and enhancements based on business value, customer impact, and regulatory requirements
• Contribute to the development of control frameworks for recorded user population management and operational data integrity.
• Support the uplift of voice recording applications to latest versions and cloud deployments.
• Build strong partnerships with internal teams, senior stakeholders, and customer advisory boards.
• Monitor product performance, collect user feedback, and iterate to improve features and reliability.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience in technology product management within an enterprise environment, preferably in financial services.
• Hands‑on experience delivering voice recording solutions to end users and control functions.
• Strong understanding of the product development lifecycle, technical design, and data analytics.
• Exposure to archive solutions from vendors such as Smarsh, Thetalake, CallCabinet, Verint, Ring Central, NICE, OpenText, Global Relay, Proofpoint, Archive360, Mimecast, Calabrio
• Knowledge of software development and delivery methodologies (SDLC, SAFe, Scrum) and practices for both custom and vendor solutions.
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions.
• Ability to write technical stories in JIRA/Confluence using industry standard notations.

Preferred qualifications, capabilities, and skills

• Experience with cloud strategy and deployments for information archive platforms.
• Familiarity with control frameworks, regulatory requirements, and risk management in technology products.
• Experience working in global, multi-functional teams.
• Knowledge of industry trends and emerging technologies in voice recording and data archiving.
• Experience working in a very regulated environment