Senior Technical Manager - Business Systems

ABBA Voyage; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

ABBA Voyage in London is seeking a Senior Technical Manager, Business Systems to bridge production and operations, owning venue-wide technology and ensuring the integrity and resilience of the infrastructure supporting our shows.

You will lead maintenance, testing and upgrades of show tech—networking, CCTV, ePOS, lighting control, audio-visual systems—and act as on-site authority to deliver a flawless audience experience across performances.

Qualifications

• Senior tech leadership in large venues or touring environments.
• 5+ years fault-finding in large-scale network architectures.
• Strong PCI DSS compliance knowledge.
• Experience leading complex installations and projects.
• Ability to translate technical issues for non-technical stakeholders.
• Understanding UK Health & Safety laws and technical drawings.

Responsibilities

• Own venue-wide technology lifecycle and repairs.
• Develop roadmaps for existing infrastructure and systems.
• Lead site network architecture, firewalls, CCTV, and Wi-Fi.
• Ensure PCI DSS compliance for secure payments and data.
• Maintain accurate labelling and as-built schematics.
• Oversee vendor relationships and SLAs.
• Manage technical roadmap with minimal show disruption.
• Act as Technical Manager on Duty when needed.
• Lead capital projects and system upgrades.

Skills

Production expertise

Technical authority

PCI DSS security

Leadership

Problem solving

Communication

Safety compliance

Education

CS/IT degree

Tools

Q-Sys

Madmapper

ETC Paradigm

ETC EOS Nomad

Job description

LOCATION:

ABBA Arena,1 Pudding Mill Lane, E15 2RU & Oxford Circus Office, London

REPORTING TO:

General Manager

RESPONSIBLE FOR:

Technical Systems (non-show production)

HOURS:

Full-time, includessome antisocial hours with some weekend and evening cover.

ROLE OVERVIEW

As the Senior Technical Manager,Business Systems, you will providepivotal leadership sitting betweenthe production and operations teams of our unique demountable venue overseeing the business systems that support our core show operation. You will own the technical integrityand long-term resilience of our Londonvenue’s infrastructure, merging technical management with network and systems oversight. You will oversee onsite reactive repairs and emergency technical triage,as required.

Unlike a standard IT support role, this position requires a high-level Production Technologist, ideally with technicaltheatre background. You will lead the maintenance, testing, and strategicupgrading of show technology, includingsite-wide networking, CCTV & security infrastructure, operation-critical ePOS systems, FOH lighting, spatial audio, LED videomapping & IT systems. You will be the primaryauthority on-site for ensuring our world-class entertainment technology delivers an unfailing audience experience at all performances.

ROLES AND RESPONSIBILITIES STRATEGIC OPERATIONS & MAINTENANCE

• Systems ownership: Lead the repair, support, and lifecycle management of venue-wide technology.
• Operational impact: Consider roadmaps for all existing infrastructure and systems, advise ABBA Voyageon potential challenges, risks and implications that should be considered with all impacts on operations and income-generation.
• Network architecture leadership: Act as the senior authority for site network infrastructure, troubleshooting firewalls, data links, CCTV,and wireless APs and IT systems.
• Compliance &standards: Ensure all systems meet rigorous PCI DSS standardsfor secure payment processing and data handling.
• Documentation: Maintain absolute accuracy in system labelling and "as-built" schematics.
• Key stakeholder over operational impactof business decisions relating to any IT, network or similar technology processes, procurement
• Security & comms: NX Witness CCTV (IP-based), BOH paging, and show relay.
• Lighting control: ETC Paradigm DALI interfaces and ETC EOS Nomad programming.
• Audio/visual: Q-Sys playback, Madmapper video mapping, and LED controllers.

TECHNICAL MANAGEMENT

• Capital projects: Advise ABBA Voyageon and plan, execute technology upgrades and systems integration to improve venue resilience and audience experience including design and costings alongside 3rd parties.
• Consider implications and operational challenges with possible system designs, upgrades and changes.
• Vendor management: Lead relationships with subcontractors, rental providers and manufacturers; define scopes of work and sign off on technical deliveries, including ensuring implementation of agreed upon SLAs and system changes.
• Change management: Oversee the technical roadmap for networkand electronic equipment, ensuring minimal disruption to the show schedule and income generating operations.
• Oversee onsite reactive repairsand emergency technical triage, as required.
• On occasion, act as TechnicalManager on Duty.
• Any other duties reasonably expected of an electronic or network maintenance professional working with a world-class entertainment project.

ABOUT YOU:

• Production expertise: Significant experience as a Senior TheatreElectrician, Business SystemsManager, Lighting Technician, or Production Technologist in large-scale venues, festivals or touring environments.
• Technical authority: 5+ years of experience fault-finding large-scale entertainment or industrial network architectures.
• Security focused: Solid understanding of PCI DSS compliance and its application within network and ePOS environments.
• Proven leadership: Experience leadingchange management, complexsystem installations, and technical projects from inception to completion.
• Problem solver:A high-level practicalapproach to site-widedamage response and technical faults under time pressure.
• Communication: Ability to translate complextechnical issues for non-technical stakeholders (Site Director/Production Team).
• Safety & compliance: Deep working knowledge of UK Health & Safety laws, including interpreting technical drawings and equipment specifications.

DESIRABLE BUT NOT ESSENTIAL – possessing any of the following would be advantageous:

• Qualifications:
• Key degree requirement: "bachelor’s or master’s degree in computer science, Information Technology, networking or related
• BS 7671 (18th Edition),BS 7909 (Temporary Power), or H&S certifications eg: NEBOSH or IOSH
• Project management: PRINCE2, Agile
• Access/Safety: IPAF 3A, 3B, 1B;
• First Aid at Work.
• Knowledge of building facilities systems: Ability to assist with BMS systemssuch as, HVAC, plumbing, or Fire Alarm/PAVA control systems.