Senior Technical Business Analyst

Live Nation Entertainment; Farringdon; On-site; GBP 65,000 - 90,000; Full time

Job summary

Live Nation Entertainment is seeking a Senior Technical Business Analyst to bridge IT capabilities with business objectives and act as a product owner for existing applications and processes. You will engage across the full software development life cycle in an agile environment, managing requirements baselines and translating complex business needs for stakeholders.

The ideal candidate combines BA techniques with technical ability in data transformation and has strong communication and

Qualifications

• 5+ years’ experience as a Tehnical Business Analyst.
• Excellent communication skills, with the ability to talk and present to a range of audiences.
• Ability to motivate others and lead change.
• Proficiency in standard business analysis tools.
• Proficiency in digital transformation – legacy systems to modern architecture patterns (e.g. microservices/data hubs/ SQL/Salesforce).
• Experience in data definition, analysis, modelling and mapping.
• Able to quickly gain domain knowledge.
• Able to model and simplify process/business process re-engineering.
• Able to build and maintain relationships with a variety of stakeholders.
• Able to understand, simplify and communicate complex processes.
• Able to elicit, document, and analyse complex business requirements, including calculation.

Responsibilities

• Communicate with internal colleagues to understand the needs of departments within each project or application.
• Work with external stakeholders to understand and investigate feedback into the service, function or product provided.
• Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
• Consider opportunities and potential risks attached to the suggestions you make.
• Identify the processes and information technology required to introduce your recommendations.
• Work with internal and external stakeholders to translate the business requirements.
• Produce written technical documentation to support your work, report on your findings and present to stakeholders when necessary.
• Support staff and teams in making your recommended changes, including helping to resolve any issues (hands on).
• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

Skills

Technical business analysis

Communication

Change management

BA tools

Digital transformation

Data definition & mapping

Domain knowledge

Process modelling

Stakeholder management

Requirements elicitation

Tools

Salesforce

SQL

PowerPoint

Job description

Job Summary

Senior Technical Business Analyst

Company: Live Nation

Department: IT Global Solutions & Engineering Technology

Location: Farmiloe, London, United Kingdom

Reports to: Director, Global Salesforce Business Engagements

Working Hours: 40 Hours per week

Role Description

We are looking for a Senior Technical Business Analyst who will serve as the vital link between our information technology capabilities and our business objectives by supporting and ensuring the successful completion of projects. To also act as a product owner of existing applications and processes.

As part of your responsibility, you will be involved at some level throughout the entire system or software development life cycle in an agile-driven environment. Upon establishing the requirements baseline, the focus shifts to managing the requirements specification and verifying the fulfilment of all gathered requirements. You will immerse yourself in the team’s current portfolio of applications and understand stakeholders and the strategic direction of the team.

The ideal candidate will combine BA techniques and technical ability to understand data and data transformation, with soft skills and the ability to quickly understand our business domain, strategic direction, and target architecture. You will play a key role in enabling the knowledge sharing and transfer of our business rules and requirements for Integration by communicating complex concepts in a simple manner.

You will be a self-motivated go-getter who can create structure based on BA techniques and best practices, create documentation and a repository of project information.

What It’s Like To Work In The Team

This role will be assigned to the Business application team - Development and Support team focused on developing and maintaining a full stack of Applications and Processes across Live Nation.

We develop business-critical software that optimises revenue and is robust, efficient and fits the business objective

We also develop reporting, analytic applications and software solutions in response to business needs and objectives.

Who You Are

Competencies / Skills / Knowledge / Experience

• 5+ years’ experience as a Tehnical Business Analyst
• Excellent communication skills, with the ability to talk and present to a range of audiences
• The ability to motivate others and lead change
• Proficiency in standard business analysis tools
• Proficiency in digital transformation – legacy systems to modern architecture patterns (e.g. microservices/data hubs/ SQL/Salesforce)
• Experience in data definition, analysis, modelling and mapping
• Able to quickly gain domain knowledge
• Able to model and simplify process/business process re-engineering
• Able to build and maintain relationships with a variety of stakeholders
• Able to understand, simplify and communicate complex processes
• Able to elicit, document, and analyse complex business requirements, including calculation
• Self-motivated and proactive
• Able to adapt to the business environment and be resilient when faced with challenges and ambiguity.

Behaviours

The following attributes determine how the role will be carried out and are required for success

• Accountability – We expect the individual to take ownership of the tasks and projects they are responsible for, provide regular updates and status reports, and report any difficulties that may hinder them from accomplishing set tasks.
• Teamwork – Be prepared to work as a team player by supporting colleagues as required and providing team updates on a weekly and monthly basis.
• Communication – Be a very good communicator across all channels (verbal, written, email). Be able to put together and deliver a very high-level PowerPoint presentation when required.
• Service Excellence – Be able to deliver at a high standard using smart ways to achieve complex tasks in a professional way.
• Innovation – You should be willing to embrace change and be prepared to take part in suggesting new ways and give new ideas on how to approach certain work situations.

What The Role Includes

• Communicate with internal colleagues to understand the needs of departments within each project or application.
• Work with external stakeholders to understand and investigate feedback into the service, function or product provided
• Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes
• Consider opportunities and potential risks attached to the suggestions you make
• Identify the processes and information technology required to introduce your recommendations
• Work with internal and external stakeholders to translate the business requirements
• Produce written technical documentation to support your work, report on your findings and present to stakeholders when necessary
• Support staff and teams in making your recommended changes, including helping to resolve any issues (hands on)
• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.