Director, Event Ticketing

Live Nation, Inc

Greater London

On-site

GBP 90,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Tickets to shows and festivals

Unlimited annual leave

Onsite gym and fitness classes

Complimentary coffee bar and subsidied

Staff events and generous benefits

Job summary

Live Nation in London is seeking a Senior Event Ticketing Manager to lead the ticketing function for large-scale concerts and festivals. You will manage the ticketing team, coordinate with promoters, venues and agents, and oversee on-site operations at major events.

You will drive inventory optimisation, reporting and reconciliation, while ensuring revenue targets and service levels are met across all sales channels.

Qualifications

Proven experience in live event ticketing within promoter environment.
Experience managing ticketing for arena/stadium and festival events.
Strong numeracy and Excel skills for data-driven decisions.
Excellent written and verbal communication up to executive level.
Demonstrated leadership and stakeholder relationship management.

Responsibilities

Liaise with promoters, venues, ticket agents to manage Live Nation ticketing for concerts.
Prepare events for onsale: manifests, seating plans, pricing, presales and holds.
Administer events in HALO and maximise ticket sales through inventory control.
Produce event sales forecasts, updates, charts and reconciliations.
Work on-site at major events; oversee Box Office operations evenings/weekends.
Provide line management of Event Ticketing Managers; coaching and reviews.
Identify process improvements to streamline operations across the team.

Skills

Ticketing management

Live event ticketing

Ticketing systems reporting

Commercial acumen

Leadership & relationship mgmt

Numeracy & Excel

Communication skills

Tools

HALO (in-house)

Excel

Ticketing software

Job description

Job Summary

Company: Live Nation Department: Ticketing Location: Farringdon, London Reports to: VP Ticketing Working Hours: Full time, 40 hours per week plus evenings/weekends as required Contract type: Permanent

Role Description

The role will work with the VP and SVP of Ticketing on the overall support provided by the Ticketing team to the Live Nation Promoter Division. This includes ensuring that all events are ticketed as efficiently as possible, in terms of effective inventory management; optimising ticket sales through all sales channels; regular and accurate reporting and reconciliation; and event day box offices services. In addition, the Director will manage ticketing for a range of Live Nation’s events, as well leading a team of Event Ticketing Managers.

What it’s like to work in the Team

Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave.
The Farmiloe Building in Farringdon, London is a beautiful office to work in.
Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes.
In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options.
We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
Access to free live events through our exclusive employee ticketing program.

Who you are

Senior Event Ticketing Manager
Senior Client Account Manager
Client Services Manager

Competencies / Skills / Knowledge / Experience

Previous management experience within a ticketing team preferably for a promoter
Proven experience of live event ticketing gained in a promoter environment up to and including stadium and festival level
Adept in using ticketing systems, specifically reporting functions
Proven commercial acumen within the promoter ticketing environment
Demonstrates leaderships qualities and proven relationship management capabilities with internal and external stakeholders
Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level

Behaviours

Proactive and demonstrates initiative, drive and commitment to achieve objectives
A continuous-improvement mindset that treats operational processes as ever-evolving rather than static
Uses interpersonal skills to establish excellent rapport and working relationships
Self-motivated and takes ownership for personal and technical skills development
Well organised, deadline-focused and adept at prioritising workloads
Combines analytical thought with creativity to excel at problem-solving
Maintains good commercial awareness and understands business drivers

The role includes

Liaise with promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Live Nation concerts including Arena, Stadium and Festivals when applicable.
Prepare events for onsale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partner, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; and booking fees, ticket stock and text.
Administer events in HALO (our in-house event operating system) and maximise ticket sales by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations.
Produce event sales forecasts, updates, charts and other reports including final reconciliations.
Work on-site at Major Events as required; including weekends and evenings and overseeing and/or staffing Box Office operations.
Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate.
Provide effective Line management of Event Ticketing Managers; including performance reviews, coaching and day to day support.
Proactively identifying areas for process improvement in daily tasks and recommend actionable solutions to streamline operations across the Event Ticketing Team.
Collaborate with Ticketing colleagues on show assigning and general workload management of the Event Ticketing team.
Joint deputy responsibilities for VP of ticketing in their absence and provide other support as and when required.
Ad hoc duties as required by management.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Application Deadline

APPLICATION DEADLINE: Monday 31st August 2026.

Recruiter information

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.