Senior Technical Application Specialist

Lutron Electronics; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Senior Technical Application Specialist to join its technical support team in London. This role is pivotal in ensuring customer satisfaction through timely and professional support for both stand-alone and system-level products. You will troubleshoot issues, document solutions, and communicate effectively with various departments to exceed customer expectations. The ideal candidate will possess a background in electrical contracting or similar fields and be proficient in both English and Spanish. Join a dynamic, people-centric organization that values growth and offers competitive compensation.

Qualifications

• Experience in electrical contracting or technical support is essential.
• Proficiency in both English and Spanish is required.

Responsibilities

• Provide professional support to customers via phone and email.
• Troubleshoot and diagnose user issues related to products and systems.
• Document problems and solutions in a central database.

Skills

Customer Support

Troubleshooting

Technical Communication

Problem Solving

Bilingual (English and Spanish)

Education

Bachelor’s degree in Electronics Engineering Technology

Bachelor’s degree in Computer Engineering Technology

Bachelor’s degree in Information Technology

Job description

Overview

Lutron Electronics has an immediate opening for a Senior Technical Application Specialist to join the technical support department at our European HQ in London.

One of the keys to Lutron’s success is the principle of taking care of the customer. This role achieves this through the provision of professional and timely support via phone and email offering solutions and information on both stand-alone and system level products and is critical in both the retention of existing customers and the development of new customers.

Combining both reactive interaction and response to customer enquiries along with troubleshooting and development of proactive solutions – reducing future issues and improving customer satisfaction.

Responsibilities

• Represent Lutron according to our Five Principles, particularly “Take care of the Customer”
• Provide timely and professional support to customers via phone and email, offering information on both stand-alone and system-level products.
• Troubleshoot and diagnose user issues related to Lutron products and systems.
• Document problems and solutions in a central database, escalating them when necessary.
• Communicate effectively with other departments within the company to meet or exceed customer expectations.
• Develop technical expertise regarding Lutron products, systems, and services.
• Undertake special projects as necessary to meet or exceed the objectives of our technical support team, including travelling to job sites occasionally.
• Answering pre- and post-sales technical questions via email and telephone on both stand-alone and system-level products.

Qualifications

• Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.
• Bachelor’s degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT) or similar would be advantageous.
• In addition to English, proficiency in Spanish language is required.

Lutron Electronics’ position as theworldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing ourworldwide customers. This has allowed the company to invest in developingnew technologiesand services, expand our technical capabilities and global presence, and to find andretainthe best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website atwww.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age,disabilityor genetics