Senior Technical Application Specialist

Lutron Electronics Co., Inc; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Technical Application Specialist to enhance customer satisfaction through exceptional technical support. This role involves troubleshooting and providing solutions for both stand-alone and system-level products, ensuring customer inquiries are addressed promptly and effectively. The successful candidate will develop technical expertise in innovative lighting control and shading solutions, contributing to a dynamic and technology-driven organization. Join a forward-thinking company that values customer care and offers competitive compensation along with opportunities for professional growth.

Benefits

Competitive compensation

Benefits

Opportunities for growth

Qualifications

• Experience in electrical contracting or AV installation environments.
• Proficiency in English and Spanish is required.

Responsibilities

• Provide timely and professional support to customers via phone and email.
• Troubleshoot and diagnose user issues related to Lutron products.
• Document problems and solutions in a central database.

Skills

Customer Support

Troubleshooting

Technical Expertise

Communication Skills

Education

Bachelor’s degree in Electronics Engineering Technology

Bachelor’s degree in Computer Engineering Technology

Bachelor’s degree in Information Technology

Job description

Overview

Lutron Electronics has an immediate opening for a Senior Technical Application Specialist to join our technical support department at our European HQ in London.

One of the keys to Lutron’s success is the principle of taking care of the customer. This role achieves this through the provision of professional and timely support via phone and email, offering solutions and information on both stand-alone and system-level products. It is critical for both retaining existing customers and developing new ones.

The role involves reactive interaction and response to customer inquiries, troubleshooting, and developing proactive solutions to reduce future issues and improve customer satisfaction.

Responsibilities

• Represent Lutron according to our Five Principles, especially “Take care of the Customer”.
• Provide timely and professional support to customers via phone and email, on stand-alone and system-level products.
• Troubleshoot and diagnose user issues related to Lutron products and systems.
• Document problems and solutions in a central database, escalating when necessary.
• Communicate effectively with other departments to meet or exceed customer expectations.
• Develop technical expertise regarding Lutron products, systems, and services.
• Undertake special projects as needed, including occasional travel to job sites.
• Respond to pre- and post-sales technical questions via email and phone.

Qualifications

• Experience in electrical contracting, HVAC, telecom/cable, security, or AV installation environments.
• Bachelor’s degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT), or similar (advantageous).
• Proficiency in English and Spanish is required.

Lutron Electronics is a global leader in innovative lighting control and shading solutions, known for quality and technological diversity. We invest in developing new technologies and expanding our global presence. Join us to enjoy competitive compensation, benefits, and opportunities for growth. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, visit www.lutron.com.

Lutron Electronics is an Equal Opportunity Employer. We welcome qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.