Senior Technical Account Manager

okta; Greater London; Hybride; GBP 100 000 - 150 000; Plein temps

Résumé du poste

Okta Inc. in London is seeking a Senior Technical Account Manager to act as the premier advisor for large enterprise customers in Workforce Identity.

You will build executive-level relationships, map success plans, and drive adoption of the company's security platform across IAM, PAM, and ITDR domains. You will also lead complex escalations, collaborate with Engineering, Product, and Support, and mentor a global TAM team while delivering workshops and best-practice sessions to elevate customers’

Qualifications

• 8+ years IT experience (or 6+ with a Master’s).
• 3+ years TAM or equivalent experience.
• 3+ years IAM/security tech experience preferred.
• BA/BS/MS in CS/IT or related.
• CISSP or equivalent certifications preferred.

Responsabilités

• Build executive relationships with customer identity owners and IT leadership (up to CxO).
• Architect tailored technical success plans aligned with business objectives.
• Guide customers to expand the company footprint across Workforce Identity solutions.
• Independently manage and resolve complex technical escalations.
• Identify risks and drive mitigation to resolution.
• Collaborate with Engineering, Product, and Support to influence product direction.
• Deliver workshops and best practices to improve customer security.
• Create repeatable technical strategies and assets; mentor TAMs.

Connaissances

Trusted Advisor

Strategic Roadmapping

Adoption Expansion

Technical Escalation

Risk Mitigation

Cross-Functional Advocacy

Knowledge Sharing

Asset Creation

Mentorship

Executive Presence

Formation

8+ years IT experience

BA/BS/MS in CS/IT

CISSP or equivalent certification

Outils

SCIM

Active Directory

SAML/OAuth/OpenID Connect

Description du poste

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

the company: The World’s Identity Company™

About the company & The TAM Team

the company is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack—securing customers, employees, partners, and AI agents. Two-thirds of the Fortune 100 trust the company to power their identity journeys.

The Technical Account Management (TAM) team is a global group of the company product experts dedicated to driving long-term customer success. As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their the company investment.

What You’ll Be Doing

1. Strategic Customer Partnership & Influence

• Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO).

• Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure the company against competitive displacement.

• Adoption & Expansion: Guide customers in expanding their the company footprint across critical Workforce solutions, continuously improving their overall security posture.

2. Complex Problem Resolution & Advocacy

• Technical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed.

• Risk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.

• Cross-Functional Advocacy: Champion customer needs internally by collaborating with the company Engineering, Product, and Support teams to influence product direction.

3. Thought Leadership & Team Enablement

• Knowledge Sharing: Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security.

• Asset Creation: Author repeatable technical strategies and assets to level up the global TAM organization.

• Mentorship: Actively mentor and develop peer TAMs to upskill technical capabilities across the team.

Workforce Identity Solutions You Will Support

You will provide deep technical guidance across the company's comprehensive Workforce Identity lifecycle:

• IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.

• IGA: Lifecycle Management and the company Identity Governance (OIG).

• PAM: Privileged Access Management.

• ITDR: Identity Security Posture Management and Identity Threat Protection.

What You’ll Bring to the Role

Experience & Education

• 8+ years of related professional IT experience (or 6+ years with a Master’s degree).

• 3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager.

• 3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred.

• Education: BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience).

• Certifications: the company Certified, CISSP, or equivalent certifications are highly preferred.

Technical Mastery (Workforce Identity Focus)

• the company Architecture: Extensive hands-on proficiency mapping the company feature sets to complex enterprise architectures.

• Federation Protocols: Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed).

• Hybrid Environments: Experience integrating legacy/non-standard applications that do not support modern federation protocols.

• Lifecycle & Provisioning: Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, the company Workflows, HR-driven provisioning, Active Directory).

• SaaS Ecosystems: Familiarity deploying and securing key SaaS platforms (O365, Salesforce, Workday, Box).

• Code Proficiency: Ability to read and modify existing quickstarts, code samples, or scripts to match customer requirements.

Communication & Leadership

• Executive Presence: Exceptional communication skills with a proven ability to translate highly technical concepts into clear business outcomes for CxO-level audiences.

• Boundary Setting: Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with internal and external stakeholders.

Location & Language Requirements:

This is a hybrid role, open to candidates based in London, Munich, Paris, or Warsaw. Fluency in both German and English is mandatory.

The the company Experience

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding pleaseuse this Form to request an accommodation.

Notice for New York City Applicants & Employees: the company may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, pleaseclick here to view our full NYC AEDT Notice.