Senior Technical Account Manager

Drnewitt; Cross Hands; On-site; GBP 45,000 - 65,000; Full time

Job summary

Drnewitt in Llanelli, Carmarthenshire, is seeking a Senior Technical Account Manager to join a busy food manufacturing environment. You will lead customer relationships, onboard clients, and support technical teams to deliver compliant, high-quality solutions.

This role requires hands-on leadership, cross-functional collaboration with Sales, QA, and Product Development, and the ability to develop and mentor junior teammates while maintaining strong focus on customer satisfaction.

Qualifications

• Experience in customer relationship or account management within manufacturing.
• Customer-facing or technical role in food/pharmaceutical sector essential.
• Excellent communication and interpersonal skills with a customer focus.
• Strong problem-solving capabilities and initiative.
• Ability to work independently while collaborating with cross-functional teams.
• Strong organisational skills and attention to detail related to compliance.

Responsibilities

• Support and develop Technical Account Managers in managing customer accounts.
• Lead client onboarding, product setup and training on processing technologies.
• Respond to client queries and troubleshoot technical issues in red meat products.
• Manage customer account reviews with production performance, quality and feedback data.
• Maintain detailed records of client interactions and resolutions.
• Collaborate with Sales, Product Development, Engineering and QA to deliver sector solutions.
• Stay informed about meat-processing tech, regulations and welfare standards.

Skills

Customer relationship management

Excellent communication

Interpersonal skills

Problem-solving

Independent working

Cross-functional collaboration

Education

Bachelor's degree in Food Science / Animal Science / Business / Meat Technology

Job description

Job Description

Senior Technical Account Manager

Location: Llanelli, Carmarthenshire - Dyfed

Overview

We are looking for a committed, dedicated and experienced Senior Technical Account Manager to join a well-established food manufacturing business operating within the red meat sector.

This management position offers an opportunity to work within a fast-paced manufacturing environment. You will work alongside experienced Technical Account Managers and have responsibility for supporting and developing a direct report, helping to build their knowledge and capabilities within the industry.

You will collaborate closely with Production, Sales, Quality Assurance and other cross-functional teams to deliver exceptional customer service and effective, innovative solutions.

Responsibilities

• Support and develop Technical Account Managers in managing customer accounts, understanding customer requirements and ensuring consistently high standards throughout supply and processing.
• Lead client onboarding, including initial product setup, explaining relevant processing technologies and delivering tailored training in line with industry requirements.
• Respond quickly and effectively to client queries and troubleshoot technical issues relating to red meat products, processing, food safety and compliance, escalating complex matters to senior technical management where appropriate.
• Manage customer account reviews, compiling weekly and monthly data covering production performance, product quality, compliance metrics and customer feedback.
• Maintain accurate and detailed records of client interactions, product issues, corrective actions and resolutions.
• Work effectively across departments, collaborating with Sales, Product Development, Engineering and Quality Assurance teams to provide sector-specific solutions and maintain high levels of customer satisfaction.
• Take initiative and remain informed about developments in meat-processing technologies, industry regulations, food safety, animal welfare standards and wider trends affecting the red meat sector.
• Support the development of technical team members, promoting high standards of customer service, technical knowledge and compliance.

Qualifications & Experience

• Experience in customer relationship or account management within the manufacturing industry
• Previous experience in a customer-facing or technical role within the food/pharmaceutical sector is essential.
• Excellent communication and interpersonal skills, with a strong customer-focused approach.
• Strong problem-solving capabilities and the ability to take initiative when addressing industry-specific challenges.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong organisational skills and excellent attention to detail, particularly in relation to compliance and quality assurance.
• A bachelor's degree in Food Science, Animal Science, Business, Meat Technology or a related discipline would be advantageous but is not essential.

Working Hours & Benefits

• Hours: Monday to Friday, 8:30am-5:00pm, site-based.
• Annual Leave: 31 days.

Please note that visa/company sponsorship is not available for overseas applicants for this position.