Senior Tech Operations Analyst

Trainline; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Trainline is seeking a detail-oriented Tech Operations Analyst to drive operational excellence through data analysis and tool optimisation. The ideal candidate will collaborate with cross-functional teams, leveraging tools like Jira and Tableau to develop actionable insights that support operational goals. Join a growing team in a FTSE 250 company committed to innovation and sustainability.

Benefits

Private healthcare & dental insurance

Generous work from abroad policy

2-for-1 share purchase plans

EV Scheme to reduce carbon emissions

Extra festive time off

Excellent family-friendly benefits

Qualifications

• Proven experience in data, operations, or technical analyst role.
• Strong expertise with Jira administration and reporting.
• Hands-on experience building dashboards in Tableau.

Responsibilities

• Analyse operational data using tools like Jira and Plandek.
• Optimise Jira usage aligning with OKRs.
• Partner with leadership to track and report on OKRs.

Skills

Data Analysis

Communication

Collaboration

Education

Degree in Business, Computer Science, Engineering

Tools

Jira

Tableau

OKR frameworks

SQL

Python

Job description

About us:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

What You’ll Be Doing

Trainlines Technology & Data teams represent the company’s most significant area of investment as we continue to build upon our market positioning of being Europe’s most downloaded travel app. As we strive to push the boundaries of what’s possible for our users innovating is at the core of how we think and what we do and as Technology and Data teams we continue to challenge ourselves to transform every day and optimise for velocity, quality and costs leveraging emerging technological trends.

As part of this mission we are seeking a detail-oriented and data-driven Tech Operations Analyst as part of our Technical Operations team. This role is pivotal in driving operational excellence through data analysis, performance monitoring, and tool optimisation. You will work closely with cross-functional teams to leverage tools such as Jira, Tableau and other data sources, developing dashboards and insights that inform decision-making and enable the establishment of performance baselines.

Your key responsibilities will include:

• Data Analysis & Reporting:
  Analyse operational data from tools like Jira, Plandek, and OKR platforms to identify trends and inefficiencies. Build dashboards (e.g., Tableau) that provide clear, actionable insights.

• ️ Tool & Process Management:
  Optimise Jira usage across teams — from custom field management to workflow configuration — ensuring it aligns with OKRs and supports transparency.

• OKR & Baseline Tracking:
  Partner with leadership to define, track, and report on OKRs. Help establish performance baselines to improve forecasting and capacity planning.

• Cross-Functional Collaboration:
  Work closely with Engineering, Product, and Data teams to understand requirements, surface the right metrics, and communicate insights clearly.

• Continuous Improvement:
  Proactively identify ways to enhance our data quality and streamline operational processes. Stay up to date on best practices in analytics and tooling.

What We’re Looking For

We’re seeking a curious, analytical, and collaborative individual who loves working with data and improving how tech teams operate.

You should have:

• Proven experience in a data, operations, or technical analyst role

• Strong expertise with Jira administration and reporting

• Hands-on experience building dashboards in Tableau (or similar tools)

• Familiarity with OKR frameworks and performance metrics

• Solid understanding of data management, KPIs, and productivity tooling

• Excellent communication and storytelling skills – you can make complex data simple and actionable

• Experience in a SaaS, fintech, or tech-led organisation is a plus

• Knowledge of SQL or Python is beneficial but not essential

• A degree in Business, Computer Science, Engineering, or related field — or equivalent practical experience

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• Think Big - We're building the future of rail

• ️ Own It - We focus on every customer, partner and journey

• Travel Together - We're one team

• ️ Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!