Senior System Engineer

Franklin Fitch; City Of London; Hybrid; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

Franklin Fitch is seeking a Senior Systems Engineer in London, offering a hybrid role as Tier 3 escalation point and technical lead for a premium client portfolio. You will drive cloud and network delivery in collaboration with Client Technology Managers.

The role covers cloud/mail infrastructure management (Azure, M365, AWS, GCP), network engineering (Cisco/Palo Alto/Meraki), security configurations (Azure AD Conditional Access, DUO MFA, zero-trust), and thorough documentation with runbooks and

Qualifikationen

• 3+ years in a systems administration or engineering role at an MSP.
• Strong administration of Windows Server, Windows 10/11, Microsoft 365, and Azure.
• Virtualisation experience with VMware vSphere or Hyper-V.
• Hands-on networking with Cisco, Palo Alto, Meraki.
• Experience with security escalations, disaster recovery, and business continuity activations.
• Willingness to travel within London and occasional overtime for project deadlines.

Aufgaben

• Tier 3 escalation and technical lead for premium clients.
• Administer cloud environments (Azure/M365, AWS, GCP) and mail security platforms (Exchange Online, Mimecast, Proofpoint).
• Manage network infrastructure: switches, routers, wireless, and security devices.
• Configure Azure AD Conditional Access, DUO MFA, and zero-trust services.
• Document environments, runbooks, SOPs, and architecture diagrams.

Kenntnisse

Windows Server

Microsoft 365

Azure

VMware

Hyper-V

Cisco

Palo Alto

Meraki

Exchange Online

Mimecast

Proofpoint

Azure AD CA

DUO MFA

Zero-trust

Incident Response

Documentation

Ausbildung

CCNA

CISSP

Azure Fundamentals

VCP

Tools

VMware vSphere

Hyper-V

Jobbeschreibung

We are recruiting for a Senior Systems Engineer on behalf of a growing IT services client based in London. In this hybrid role, you will act as the Tier 3 escalation point and technical lead for a premium portfolio of clients, working closely with Client Technology Managers to drive cloud and network delivery.

Core Responsibilities

• Tier 3 Escalation: Provide advanced support for Service Desk and Engineering teams, resolving complex technical challenges through root-cause analysis.


• Cloud & Mail Infrastructure: Administer public cloud environments (Azure/M365, AWS, GCP) and manage enterprise mail security platforms (Exchange Online, Mimecast, Proofpoint).


• Network Engineering: Manage switching, routing, wireless, and security appliances (Cisco, Palo Alto, Meraki), handling VLAN changes, ACL updates, and port reconfigurations.


• Security & Access: Configure security platforms including Azure AD Conditional Access, DUO MFA, and zero-trust services (Cloudflare, iBoss).


• Documentation & Audits: Audit undocumented client environments, deliver technical recommendations, and maintain internal runbooks, SOPs, and architecture diagrams.

Qualifications

• Experience: 3+ years in a systems administration or engineering role at an MSP.


• Technical Stack: Strong administration skills across Windows Server, Windows 10/11, Microsoft 365, and Azure. Virtualisation experience (VMware vSphere/Hyper-V) preferred.


• Networking Hardware: Hands-on experience deploying and managing Cisco, Palo Alto, or Meraki technologies.


• Incident Response: Proficient in high-priority security escalations, disaster recovery, and business continuity activations.


• Requirements: Strong prioritization and communication skills. Ability to travel within London/locally for business and work occasional overtime for project deadlines.

Preferred

• Certifications such as CCNA, CISSP, Azure Fundamentals, or VCP.


• Experience acting as a technical lead for infrastructure migrations, relocations, or new site deployments.