Information Technology Support Analyst

Head Resourcing Ltd; City of Edinburgh; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Bonus

Excellent benefits

Job summary

Head Resourcing Ltd is seeking a Senior Technical Support Analyst to join a collaborative team in a hands-on, client-facing role. You will act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions while contributing to project delivery.

The role offers a salary up to £40,000 with excellent benefits, including a bonus, and is ideal for an IT professional with strong Microsoft 365, Windows Server, networking, and virtualization

Qualifications

• 3rd line IT support experience
• Expertise in Microsoft 365, Windows Server, networking, and virtualization
• Customer-focused with strong problem-solving and communication skills
• Desirable Azure and cyber security knowledge

Responsibilities

• Serve as a key escalation point within the service desk for complex issues
• Take ownership of high-quality resolutions and contribute to project delivery
• Collaborate with clients and internal teams in a hands-on, client-facing role

Skills

3rd line IT support

Microsoft 365

Windows Server

Networking

Virtualisation

Customer focus

Problem solving

Communication

Azure (desirable)

Cyber security knowledge (desirable)

Job description

Up to £40,000 + excellent benefits (including bonus)

Are you a proactive IT professional who thrives on solving complex technical challenges and supporting clients in a meaningful way? We’re working with a well-established IT services provider that has spent over two decades helping organisations deliver secure, efficient, and future-ready technology strategies.

This organisation prides itself on building long-term partnerships with clients, taking a people-first approach to technology, and delivering solutions that genuinely improve day-to-day operations.

The Role

As a Senior Technical Support Analyst, you’ll join a highly collaborative team in a hands-on, client-facing position. You’ll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery.

What Makes This Opportunity Stand Out

This client is deeply committed to learning and development. They actively invest in their people through:

• Quarterly coaching and structured development sessions
• Paid training and certification opportunities
• Ongoing mentoring from experienced colleagues
• Clear pathways for progression and skill development

What You’ll Bring

• Strong experience up to 3nd line IT support
• Expertise across Microsoft 365, Windows Server, networking, and virtualisation
• A customer-focused mindset with excellent problem-solving skills
• Ability to manage priorities effectively and communicate clearly with clients
• Desirable experience includes Azure, and knowledge of cyber security frameworks