Senior System Analyst

Ocho; Belfast City District; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Unlimited paid holidays

Private health and dental for you and/

Parental leave

Job summary

Ocho in Belfast is seeking a Senior Systems Analyst to provide global end-user support across offices and remote users. You will manage Office 365, AD, Exchange Online, Citrix Cloud/VDI platforms and Cisco VoIP systems, while handling onboarding and offboarding processes.

The role emphasizes strong customer service, technical troubleshooting, and the ability to quickly adapt to new environments; remote/hybrid base in Northern Ireland is required.

Qualifications

• 5+ years' desktop support experience.
• Exceptional customer service and communication skills.
• Experience supporting mobile devices and remote users, including VPN/VDI troubleshooting.
• PowerShell or SCCM experience is a plus.

Responsibilities

• Provide global end-user and desktop support across all offices, remote users and executive leadership.
• Support Office 365 and Windows 10, and manage Active Directory and Exchange Online.
• Manage and support Citrix Cloud/Azure VDA/VDI platforms.
• Support HP workstations and thin clients, and Lenovo laptops.
• Administer Cisco VoIP phones, Cisco Unified CM and Unity Connection.
• Support iOS and Android devices through MobileIron MDM.
• Support video conferencing (Zoom, Neat, Poly) and Bloomberg market data apps.
• Carry out basic network troubleshooting (DNS, DHCP, VPN/VDI connectivity).
• Log, track and document all tickets through JIRA Service Desk.
• Manage employee onboarding and offboarding.

Skills

Desktop support

Windows OS

Office 365

Active Directory

Exchange Online

Citrix VDI

Cisco VoIP

Mobile device support

VPN/VDI troubleshooting

PowerShell scripting

Tools

JIRA Service Desk

PowerShell

SCCM

Job description

Senior Systems Analyst | Belfast - Hybrid or Remote (must be based in Northern Ireland)

About the role

As a Senior Systems Analyst, you'll be placed with a key client, acting as their go-to expert for sourcing and setting up new equipment. You'll shape the client's experience, using modern technology to assess their environment and make recommendations based on their needs.

This is a level 2-3 support role. You'll need a good understanding of Windows 10 and 11, experience with a ticketing system and excellent communication skills, along with a professional, courteous approach and a drive to keep improving.

What you'll do

• Provide global end-user and desktop support across all offices, remote users and executive leadership
• Support Office 365 and Windows 10, and manage Active Directory and Exchange Online
• Manage and support Citrix Cloud/Azure VDA/VDI platforms
• Support HP workstations and thin clients, and Lenovo laptops
• Administer Cisco VoIP phones, Cisco Unified CM and Unity Connection
• Support iOS and Android devices through MobileIron MDM
• Support video conferencing (Zoom, Neat, Poly) and market data applications such as Bloomberg
• Carry out basic network troubleshooting (DNS, DHCP, slowdowns, VPN/VDI connectivity)
• Log, track and document all tickets through JIRA Service Desk
• Manage employee onboarding and offboarding

What you'll bring

• 5+ years' desktop support experience or similar
• Exceptional customer service and communication skills
• A genuine passion for technology and self-development
• Strong problem-solving skills and the ability to pick up new environments quickly
• The ability to work independently, multi-task and follow through with attention to detail
• Extensive knowledge of desktop support best practice across hardware and software
• Experience supporting mobile devices and remote users, including VPN/VDI troubleshooting
• PowerShell, scripting, automation or SCCM packaging experience is a plus

Package:

• Unlimited Paid holidays (PTO)
• Comprehensive health plans inc private health and dental for you and dependents
• Parental leave