Senior Surveyor

Varnom & Ross Ltd.; Greater London; On-site; GBP 50,000 - 61,000; Full time

Job summary

Varnom & Ross Ltd is seeking a Senior Surveyor to take day-to-day ownership for a portfolio of commercial properties in London. This client-facing role requires an organised, commercially minded professional who delivers high standards and excellent service across the portfolio.

You will manage and report on properties, service delivery, occupier relationships, service charge budgets and compliance, coordinating with internal and external stakeholders to drive value and ensure client

Qualifications

• Experience in commercial property management or surveying.
• Ability to interpret leases and related documentation.
• Strong organisational and time-management skills.
• Excellent written and verbal communication with clients/stakeholders.
• Proactive, collaborative approach to property portfolios.

Responsibilities

• Read, review and interpret leases and related property documentation to ensure occupiers meet obligations.
• Monitor compliance, audits, assessments and specialist advice where required.
• Coordinate with service partners to maintain control documentation and logbooks.
• Prepare and present client and management reports (monthly, quarterly, ad hoc).
• Assist with service charge budgets and analyse monthly expenditures and year-end accounts.
• Inspect allocated properties to monitor condition and occupier compliance.
• Collaborate with site teams to audit property condition and service standards.
• Lead and develop team members, promoting collaboration and high performance.
• Build strong relationships with occupiers to improve customer experience and retention.

Skills

Property management

Lease interpretation

Reporting skills

Client communication

Portfolio management

Attention to detail

Stakeholder management

Problem solving

Job description

My nationwide client is looking for an experienced Senior Surveyor to take day-to-day responsibility and full ownership for a portfolio of commercial properties.

This is a client-facing role suited to an organised, commercially minded property professional who takes pride in delivering excellent service and maintaining high standards across their portfolio.

You will be responsible for the effective day-to-day management and reporting of properties and client instructions, covering service delivery, occupier relationships, service charge management, compliance and the coordination of internal and external stakeholders.

The successful candidate will have a strong understanding of commercial property management, excellent attention to detail and a proactive, methodical approach. You will be confident working with clients, occupiers, suppliers and wider stakeholders, with a genuine desire to exceed expectations.

Key Responsibilities

• Read, review and interpret leases and related property documentation, ensuring occupiers comply with their obligations, including maintenance, licences to assign, changes of use, alterations and other applications.
• Monitor statutory, regulatory and internal compliance requirements, commissioning audits, assessments and specialist advice where required.
• Work closely with service partners to maintain accurate control documentation, logbooks and property management systems.
• Ensure compliance with relevant company policies and procedures, RICS guidance, ISO standards, statutory requirements and insurance obligations.
• Prepare, complete and present a range of client and management reports, including monthly, quarterly, management and ad hoc reporting.
• Support the preparation of service charge budgets, including explanatory guides, and analyse and monitor monthly expenditure and year-end accounts.
• Monitor service charge expenditure and budgetary control in accordance with RICS guidance, investigating and resolving outstanding items and variances where required.
• Take responsibility for allocated properties, carrying out regular inspections and ensuring that property condition, standards and occupier compliance are appropriately monitored and reported.
• Work collaboratively with site teams, providing support, feedback and oversight, including sample auditing of property condition, service standards and occupier compliance.
• Manage and develop team members, promoting a collaborative and high-performing working environment.
• Build strong relationships with occupiers, supporting initiatives designed to improve customer experience, satisfaction and retention.
• Organise and participate in occupier forums, meetings, placemaking initiatives and other activities that enhance the experience of occupiers and visitors.
• Support the smooth onboarding, offboarding and handover of new and outgoing property instructions, including coordination of relevant TUPE processes where applicable.
• Work in partnership with Client Leads to support the effective management and growth of property management and additional fee income.

Skills, Knowledge & Experience

We are looking for someone who can demonstrate:

• Strong commercial property management experience, ideally within a similar surveying or property management environment.
• The ability to interpret leases and property documentation and apply relevant obligations and legislation.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and a methodical approach to managing property portfolios.
• Excellent written and verbal communication skills, including confidence in report writing and presenting to clients and stakeholders.
• Strong interpersonal and relationship-building skills, with the ability to communicate effectively at all levels.
• A proactive approach, demonstrating initiative and a willingness to take ownership and find solutions.
• Strong problem-solving skills and the ability to identify opportunities for improvement and implement practical solutions.
• A collaborative approach to working with colleagues, clients, occupiers, suppliers and other stakeholders.
• An interest in technology and a willingness to embrace new ways of working.
• A commitment to continuous professional development and supporting the development of others.

What You'll Bring

You will be someone who:

• Takes ownership and accountability for delivering high-quality results.
• Provides a consistently high level of service to clients and occupiers.
• Is adaptable and comfortable working in a changing environment.
• Can see the bigger picture while maintaining strong attention to detail.
• Builds positive and trusted relationships with clients, occupiers and colleagues.
• Prioritises effectively and remains focused on delivery.
• Looks for innovative ways to improve processes and solve problems.
• Is keen to learn, develop and contribute to the development of others.

Experience & Qualifications

• Minimum 3 years' experience in a similar commercial property management or surveying role.

Salary: Up to £55k + bonus/benefits