Senior Supporter Experience Manager Fundraising · Head Office

Anthony Nolan; London; Hybrid; GBP 43,000 - 47,000; Full time

Job summary

Join Anthony Nolan as a Senior Supporter Experience Manager to enhance supporter journeys and engagement. This role requires creativity, strong communication, and project management skills to elevate our fundraising efforts and improve the lives of those affected by blood cancer.

Benefits

27 days annual leave

Pension scheme

Childcare vouchers

Access to counselling via a 24-hour Employee Assistance Programme

Life Assurance of four times annual salary

Travel season ticket loan

Cycle to work Scheme

Qualifications

• Significant experience of developing and delivering supporter journeys across multiple channels.
• Experience of project management and leading without a team.
• Understanding of supporter behaviors and motivations.

Responsibilities

• Lead efforts to improve supporter experience and connection to the cause.
• Facilitate and project-manage needed changes.
• Develop personalization and enhance two-way engagement.

Skills

Creative problem solving

Project management

Communication

Relationship building

Organizational skills

Job description

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for aSenior Supporter Experience Managerto join our Fundraisingteam.

Title:Senior Supporter Experience Manager

Salary: £43,260 - £46,350 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location:Hybrid, withhead office in Hampstead, London

Job summary

This new role will lead cross-programme efforts to improve our supporters’ customer experience and connection to the cause. We are looking to develop across areas including:

• Frequency of contact with supporters
• Personalisation and, where appropriate, bespokeness
• Two-way engagement and ‘supporter voice’
• A more holistic approach for those who support in multiple ways

As our first Senior SupporterExperience Manager, we want you to lead the charge for a better supporter experience; facilitate and project-manage needed change; while bringing together and rolling out good stewardship practice where it exists.

We are looking for someone with:

• Significant experience of developing and delivering supporter journeys and experiences across multiple channels
• Experience of project management and ‘leading without a team’
• A track record of creative problem solving and process change
• Understanding of the behaviours and motivations of supporters.

This will be a busy, diverse, exciting role, with huge scope to put your stamp on our Fundraising programme and personally make a difference.

If you’re a great communicator, organiser, relationship-builder and project manager; if you’re both creative and have an eye for detail; and if you’re up for a challenge – we want to hear from you.

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the fulljob description here, and you can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.