Senior Support Worker (STEP)

Homeless Oxfordshire; Manor Park; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave

Flexible working

Enhanced benefits

Benefits hub discounts

Life assurance

Employee referral bonus

Job summary

Homeless Oxfordshire is seeking a dedicated team member to help deliver safe, supportive housing and risk-managed care for residents. You will work with partners to provide holistic wrap-around support, assess needs, and contribute to move-on plans for those temporarily housed.

The role involves managing Housing Benefit claims, maintaining clear records, and reporting safeguarding concerns promptly. Flexibility to cover evenings and weekends within a supportive, trauma-informed team is required.

Qualifications

• Experience in risk assessment and housing support is desirable.
• Demonstrated ability to manage complex caseloads with person-centred plans.
• Strong collaboration with partner agencies to deliver wrap-around support.

Responsibilities

• Be part of a team delivering accommodation-based support and assessment.
• Ensure high-quality care and housing management in line with policies.
• Work with other agencies to provide holistic wrap-around support.
• Maintain concise records and report safeguarding concerns promptly.
• Manage Housing Benefit claims and contribute to move-on planning.
• Uphold equality and diversity within the service and team rota.

Skills

Risk assessment

Case management

Partnership working

Safeguarding

Record keeping

Job description

Our Step provision service provides two differing support models that offer accommodation-based support and assessment This is for people who are being discharged from the hospital using the discharge to assess model. The Step-Down provision in Oxfordshire is run in partnership between Homeless Oxfordshire and Connection Support. The Step-Up service provides accommodation-based support which acts on a model to prevent people having the need to go into hospital. Working as part of a small dynamic and enthusiastic team to deliver a safe and supportive service to all residents, identifying need and delivering the case management of clients with complex needs working in partnership with other agencies to create holistic, individualized support and move on plans for clients who are temporarily housed due to their health needs. Main Areas of Responsibility:

• To be part of a team running a new and dynamic service assessing and managing risk for individuals and in the service.
• Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
• To work in partnership with other agencies to ensure the delivery of holistic wrap around support.
• To work in partnership with Connection Support Step provision and Out of Hospital Team.
• To work with other agencies to provide client centered support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.
• To be a supportive and effective part of the team working as part of a rota including evenings and weekends.
• Report any safeguarding concerns without delay in line with procedures.
• To make and maintain Housing Benefit claims.
• Manage challenging situations in line with procedures and ensure the safety of yourself and others.
• Ensure that IT systems are updated as required and concise record keeping is completed promptly.
• Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
• Comply with Homeless Oxfordshire's policies and procedures
• Contribute to the positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

• We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include:

  Benefits

  • annual leave starting at 26 days (excluding bank holidays)
  • flexible working
  • enhanced benefits with qualifying service
  • retail discounts with our Homeless Oxfordshire Benefits Hub
  • life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What's Next

Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate . We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.